Client Services Associate I - Elevance Health : Job Details

?Responds to client issues via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, claims, etc. Follows appropriate policies and procedures. Researches and analyzes data to address customer service issues. Provides information and recommends solutions. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positively customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Provides external and internal customers with requested information. Uses computerized systems for tracking, information gathering and troubleshooting. Minimum Requirements. HS diploma and a minimum of 3 months experience in a customer service environment; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences Knowledge of the applicat...Client Service, Associate, Customer Service, Benefits, Retail, Healthcare, Compensation