Client Services Associate - Solomon Page : Job Details

Our client, a national financial services company, is looking to hire a Client Services Associate in Rochester, New York. This position is a hybrid role.

Responsibilities:

• Interfaces with customers to resolve 1st and 2nd tier / escalated customer service issues.
• Investigates, analyzes, coordinates and tracks moderately complex customer issues.
• Conducts research as needed. Escalates issues for action as appropriate to more senior or specialized staff for immediate action.
• Creates and maintains logs, reports, records and files.
• Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.
• May interface with offshore call center to answer questions on process or specialized situations.
• Perform order fulfillment. Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers.
• Prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.

Required Qualifications:

• Associates Degree.
• 1-2 years of office administration experience.
• Must be proficient with Microsoft Office Suite products including Word, Outlook, and Excel.
• Good customer service and phone skills are required.

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefits program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit, and commuter benefits to our employees, including freelancers which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

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