Client Services Call Center Administrator - Bonhams : Job Details

About BonhamsBonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewelry, and entertainment memorabilia.Our employees are passionate about their work, and we pride ourselves on a bespoke approach that aims to make every client feel important. It is an exciting time for our business and our global leadership team of art world professionals are now ready to for a People focused team to help them develop their talent strategy, strengthen our people brand globally, build organizational capability and drive process improvement.Are you passionate about delivering exceptional service? Do you thrive in a role where you are the first point of contact for clients and visitors? Bonhams, a prestigious international auction house, is seeking a dedicated call handler to join our Client Services Team. In this role, your primary responsibility will be to manage incoming calls and ensure that every caller receives prompt and accurate assistance. You'll play a crucial role in providing a positive experience for our clients, and direct inquiries to the appropriate departments and staff members as needed. We also encourage our applicant to have a passion for the Arts & seek to gain an excellent foundation in auction operations. We are looking for an individual who would be highly committed to our success and the overall client experience.This position offers the flexibility to work remotely, yet we prefer candidates located near our New York City, who can attend in-person training and engagement sessions and who understand our business is client-oriented and people-facing. We seek a positive people-oriented operator looking to build an office-oriented career. Typically operating during standard 9-5 local hours, we are also looking for candidates with the adaptability to adjust their schedules to accommodate the demands of our auction schedule. Hours likely will need to adjust within the hours of 9 ET-5PT. Key Responsibilities:

• Answer incoming calls promptly, professionally, accurately and with grace and positivity
• Be knowledgeable and up to date about our auction schedule, service offerings, pre and post-sale operations, compliance, and legalities
• Provide information about auction schedules, previews, and other relevant events
• Work closely with our New York, Los Angeles & Massachusetts teams regarding pre- and post-sale administration, before and during auction, taking and entering absentee bids, and processing internet bids and web related queries
• Manage client's accounts, updating internal systems with client details and ensuring appropriate ID is on file, ensure accurate records are maintained
• Engage in cashiering responsibilities, recording payments accurately
• Supply Bonhams shipping quotes and coordinate with the operations and shipping departments for collections

• Support new hire and ongoing training initiatives
• Be available and interested in assisting with ad-hoc projects as they arise

Qualifications:

• Bachelor's degree with 1-2 years' relevant work experience
• Comfortable working in a fast-paced environment with multiple deadlines
• Great attention to detail and consistent, proactive, internal and external communication
• Excellent demonstration of first-class customer service skills and experience dealing with a diverse range of people
• A self-starter with strong problem-solving skills working independently of a larger remote team based in Los Angeles, New York, and Massachusetts
• A positive team player who is able to maintain knowledge of departments, personnel, names and titles of senior management and executive officers, as well as branch locations
• Quick to source appropriate self-reliant solutions for unexpected situations
• Is able to adapt to changing priorities, procedures and projects
• Possess a genuine interest and thorough knowledge of art history and art market
• Proficiency in Microsoft and Outlook programs and database software
• Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends

Addition Desired Qualities

• Fluency in Mandarin or another language is a plus

What We Offer In addition to an active and progressive work environment, Bonhams offers a competitive benefits package to encourage work/life balance, including:

• Shortened work week: Standard workday is 7.5 hours and work week is 37.5 hours
• Excellent medical, dental and vision insurance - HMO, EPO, PPO with FSA and HSA
• 20 days paid time off (PTO)

• 12 paid holidays and holiday break from Christmas to New Years Day
• 16 weeks fully paid parental leave and flexible work arrangements
• 401(k) retirement plan with company contribution
• Life insurance with AD & D
• Short- and long-term disability
• Paid cellphone and data service
• Tuition reimbursement
• Commuter benefits (transit and parking)
• Employee assistance program (EAP)
• Professional development: free online training and expansive content library
• Onboarding buddy: 90 day mentor to welcome and orient new joiners
• Employee resource groups: social club, diversity committee, mentorship program
• Sponsored socials: annual staff art exhibition, annual summer and holiday parties, weekly breakfast

Compensation: $22.00 per hourBonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.Bonhams participates in E-Verify.Applicants who best match the position needs will be contacted.