Client Services Consultant II Small Business Solutions - Met Life : Job Details

Role Value Proposition:

Position is responsible for providing implementation, administrative and customer service to group policyholders (employers), brokers, sales and vendors on policies that have 2 to 99 employees under a new end to end platform.

Key Responsibilities:

* Coordinates and executes the implementation of Group Insurance Policies

* Coordinates and executes plan change requests and policy amendments

* Coordinates and executes billing inquiries and policy related inquiries

* Executes business testing scripts when new system capabilities are delivered

* Assists with premium reconciliations

* Acts as liaison between client and internal MetLife areas

* Comprehends and communicates the provisions of MetLife Core Products (Life, Dental, Disability and Vision) and Voluntary Products (Critical Illness, Accident, Hospital and Legal)

* Ability to handle high transaction volumes on a daily basis

* Assist with escalated inquiries

Essential Business Experience and Technical Skills:

* 2-3+ years of experience

* Ability to communicate clearly, timely and professionally both verbally and in writing

* Ability to provide excellent customer service and relationship management

* Ability to work in a team environment and assist other areas when needed

* Participate in testing of new capabilities

* Ability to perform multiple tasks, set schedules and prioritize to meet both internal and external deadlines

* Proficient in Microsoft Office software (Excel, Word, PowerPoint)

* AAS or BS preferred

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2024 World's Most Admired Companies , Fortune World's 25 Best Workplaces for 2024, as well as the 2024 Fortune 100 Best Companies to Work For , MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.