Client Services Coordinator- Concierge Medicine - Northwestern Medicine : Job Details

Benefits* $10,000 Tuition Reimbursement per year ($5,700 part-time)* $10,000 Student Loan Repayment ($5,000 part-time)* $1,000 Professional Development per year ($500 part-time)* $250 Wellbeing Fund per year($125 for part-time)* Matching 401(k)* Excellent medical, dental and vision coverage*Life insurance* Annual Employee Salary Increase and Incentive Bonus* Paid time off and Holiday payPay Starting at: $20.35+ per hour based on experienceNorthwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.* Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.* Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.From discovery to delivery, come help us shape the future of medicine.DescriptionThe Client Services Coordinator position reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.The Client Services Coordinator oversees client services operations on a daily basis. This position is responsible for scheduling, monitoring call activities, problem-solving escalations, monitoring internal assessments, performing inventory management, and training/ competency of all new and current employees. The position requires a thorough understanding of the hospital and lab systems, and the ability to work independently.RESPONSIBILITIES:* Responsibilities include but are not limited to ordering & resulting reference lab tests, Ensuring quality metrics are monitored, Guiding specimen processing and distribution to performing department(s).* Triage incoming and initiate outgoing phone calls, faxes, and actively works problem escalations.* Demonstrated ability in the handling of complex issues and strong problem-solving skills* Provides a high level of customer service both internally and externally. Handling sensitive client accounts first and contacting sales and service with any issues within these accounts* Open and clear communication with Outreach departments, by keeping the team apprised of any issues or problem trends with an internal/external client account* Aid the Sales & Service team with any issues they need addressed or answering questions* Act as the main point of contact for the teams* Actively involved in laboratory process improvementQualificationsRequired:* Associate degree or 5 plus years of applicable experience.* General understanding of all client lab and main lab operations* Excellent oral and written communication skillsEqual OpportunityNorthwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.