Client Services Coordinator - Small Door Veterinary : Job Details

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2020 and have quickly expanded across the East Coast. Small Door now operates in New York City, Boston, Washington DC, and Maryland with continued expansion plans in 2024.At Small Door, our Member Experience team is part of a supportive and collaborative network invested in their growth. Our Member Experience team has the opportunity to work hand-in-hand with our medical team and have direct interactions with our members and their furry friends. We are committed to a healthy work/life balance by leveraging state-of-the-art technology to help cut down on repetitive administrative tasks, and are dedicated to creating and maintaining a positive work culture. Small Door is also the first and only veterinary provider in the country to earn Certified B-Corp status - meaning we abide by strict standards! What you'll doOversee the scheduling system and wait time for all membersManage calls, emails, and additional communicationsSource of knowledge for our members by answering questions, sharing information etc.Deliver all billing communications during visitsSeek out feedback and communicate to proper channelsMaintain a clean, welcoming, and on-brand environment in our practiceBring hospitality and service to the forefront of our businessFind solutions for our membersWork with members to ensure smooth experiencesMonitor and manage the practice by anticipating needs and serving our membersWho you are2+ years working in a hospitality-focused role (vetmed experience is a plus!)Self-motivated, team player, excellent communicator, attention to detail, and customer service orientedAbility to connect with others exudes empathy and compassionMust be able to work flexible/non-traditional hours including weekendsAbility to lift up to 25lbs on occasionAvailability to work 40 hours a week including one weekend day (schedule is four -10 hour shifts)Passion and a love for animals (especially cats and dogs!)Proficient in computer skills (familiarity with slack is a plus!)What you'll getCompetitive salaryEquity ownershipHealth, dental + vision insurance401K benefitsUpward mobility and growth opportunitiesGenerous paid-time off, parental leave, and company wide holidaysOne Medical membership, Commuter benefits, Carrot Fertility benefits, subsidized Health & Wellness benefitsDiscounted veterinary care for your loved onesGrowth opportunitiesAn opportunity to make a real impact on the people around youA collaborative group of people who live our core values and have your backSmall Door is proudly a public benefit corporation and a certified B Corp. We are committed to creating a diverse, inclusive and equitable workplace, and we encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.