Client Services Coordinator - Mediagistic : Job Details

Figment Design, a full-service marketing agency located in Miramar, Florida, is seeking a motivated and detail-oriented Client Services Coordinator to join our dynamic group of creative minds. This individual will play a critical role in managing client accounts, with a focus on quoting, presenting, and coordinating branding for clients, and efficiently managing project workflows. The ideal candidate is highly organized, an exceptional communicator, and a proactive problem solver, with proven experience in client relationship management, project management systems, and Excel within fast-paced environments.

Key Responsibilities:

Client Relationship Management:

• Serve as a point of contact for assigned client(s), ensuring their needs and expectations are consistently met or exceeded.
• Cultivate strong, trust-based relationships with clients and stakeholders, anticipating and addressing their needs proactively.
• Help create and deliver timely project updates, clearly outline deliverables, and maintain open communication on timelines.

Project Coordination and Trafficking:

• Manage the end-to-end sales, branding, and marketing efforts for client events high expectation for ensuring creative consistency and high-quality execution.
• Support the development and delivery of proposals and quotes for themed events, including all elements of clients marketing and promotional programs.
• Help craft compelling presentations to upsell services, particularly within the cruise industry.
• Overseeing trafficking of multiple concurrent projects, ensuring all tasks are completed accurately, on time, and within budget.
• Collaborate with creative, production, and digital teams to optimize resource allocation and prioritize deliverables.
• Local and out of town site inspections to ships.
• Time Tracking

Communication and Client Relations:

• Serve as the primary point of contact for clients throughout each project's lifecycle.
• Provide regular updates to clients on project status, timelines, and any relevant developments.
• Address client inquiries, concerns, and feedback promptly and professionally.

Strategic Planning and Execution:

• Partner with clients to develop branding and marketing strategies that align with their objectives.
• Prepare detailed project scopes, timelines, and budgets, ensuring strict adherence and proactive management of changes.
• Identify potential challenges early and implement solutions to mitigate risks effectively.

Quality Assurance:

• Review all creative outputs to ensure alignment with client branding guidelines and agency standards.
• Conduct thorough quality checks at every project stage to eliminate errors and deliver consistent excellence.

Qualifications and Skills:

• Bachelor's degree in Logistics, Project Management or related supply chain management, Business Administration, or a related field or relative job experience of at least five years.
• Proven experience in planning, project management role, preferably within the advertising or creative industry.
• Strong analytical and problem-solving skills.
• Excellent organizational and project management abilities.
• Effective communication and interpersonal skills.
• Proficient in project management software and tools.
• Ability to thrive in a fast-paced and dynamic work environment.

Vendor Management:

• Identify and liaise with external vendors for specialized materials or services required for projects.
• Negotiate contracts and agreements with vendors to ensure cost-effective and high-quality services.
• Monitor vendor performance and address any issues that may arise during the project.

Experience and Expertise:

• 5 years of account management experience preferred in an advertising or marketing agency, preferably within the travel or hospitality industry.
• Demonstrated proficiency in project management systems such as Asana, Trello, or similar platforms.
• Advanced Excel skills for budgeting, reporting, and tracking purposes.

Key Attributes:

• Detail-Oriented: Exceptional organizational skills with the ability to juggle complex projects and maintain an elevated level of accuracy.
• Communication: Outstanding verbal and written communication skills to convey ideas clearly and build rapport with clients and teams.
• Problem-Solving: Proactive and resourceful, with the ability to address challenges and deliver creative, practical solutions.
• Collaboration: Skilled at working with cross-functional teams while maintaining accountability for individual deliverables.

Bonus Skills:

• Familiarity with digital marketing channels.
• Working knowledge of graphic design.
• Basic knowledge of digital marketing

This role reports onsite to our office in Miramar, Florida.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions. The above declarations shall not give any employee any right to continued employment by Mediagistic, Inc. or any of its subsidiaries.

Figment Design is an Equal Opportunity Employer