Client Services Representative/Concierge - Veritext Legal Solutions : Job Details

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview:

Providing our clients with exceptional service is the foundation of our business. In Client Services, it is your goal to exceed client expectations by proactively managing their requests and issues on cases and litigation matters.

What you'll do:

+ Respond to all client requests received via email and/or phone queue in a pleasant and professional manner and fulfill timely

+ Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution

+ Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable; treat them as key members of our team

+ Contact partners on order changes and ensure they are fulfilled

+ Concierge:

+ Act as primary point of contact for all guests of the office (clients, partners and visitors); actively help with logistics and their specific requests, build rapport with them

+ Ensure conference room technology has been set up, pre-tested and is working at least 2 hours prior to the scheduled in-office deposition; adhere to technology protocols for each room

+ Maintain a professional appearance of all conference rooms and client-facing areas (e.g., ensure supplies are refilled and stocked; client areas are clean, tidy and welcoming; chairs and tables are arranged properly)

+ Treat our partners as key members of our team ; go out of your way for them and ensure they are set up for success

+ Be knowledgeable of and educate clients and partners on Veritext product and services; promote their value, encourage their use, provide assistance, troubleshoot and/or know where to direct the inquiry/escalation

Who you are:

+ Customer service oriented with strong interpersonal skills

+ Dedicated professional with the ability to respond to requests promptly and accurately

+ Must possess excellent written and verbal communication skills

+ Must be detail oriented, organized and be able to multi-task

Benefits:

+ Competitive compensation and total rewards package

+ Comprehensive medical, dental and vision insurance

+ Hybrid work structure (reports to the office several days/week based on business needs)

+ Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)

+ Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)

+ Matched 401(k) to help you save for your future

+ Pet insurance to help your pet(s) live a long and happy life

+ Flexible Spending Accounts (healthcare, dependent care, transit & parking)

+ Company-paid life insurance as well as short-term and long-term disability insurance

+ Learning and development opportunities to advance both personally and professionally

+ Veritext Summer Camp - a fun-filled culture building and learning experience

+ Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionar al gobierno federal la informacin de su Formulario I-9 para confirmar que usted est autorizado para trabajar en los EE.UU.