Client Services Representative - Heath System Services : Job Details

Are you E.P.I.C?!

Are you a service-focused individual with Empathy, Passion, Integrity, and Commitment? If YES, join us at Health System Services, where we hold ourselves to high standards of excellence and foster a supportive team environment.

Health System Services is seeking individuals with strong customer service skills who want to make a difference in the healthcare field. If you are enthusiastic and committed to learning, this position is right for you!

As a Client Service Representative, you will provide excellent customer service in multiple facets of the organization.

About the Positions

+ Offer guidance and answer questions involving durable medical equipment and related services.

+ Interact with patient referral sources to ensure smooth order fulfillment, including logistics, insurance verification, and billing.

+ Respond promptly to inbound customer communications, resolving inquiries and keeping customers informed about order statuses.

+ Process customer orders through various channels, ensuring accuracy and completeness while managing inventory for fulfillment.

+ Initiate and oversee shipment logistics, providing tracking information to customers.

+ Issue return authorizations, manage returns, refunds, or replacements, and maintain accurate transaction records.

+ Conduct outbound calls to review client Electronic Medical Records, updating recurring orders and ensuring insurance documentation is in place.

+ Build and maintain client relationships while identifying new patient and insurance coverage opportunities.

+ Assist in preparing quotes, product specifications, and other administrative tasks as needed.

+ Manage and update CRM systems to ensure accurate records, and qualify leads to support sales efforts.

+ Collaborate with team members across departments to ensure proper patient care and insurance reimbursement.

+ Coordinate care with physician offices, long-term care facilities, and hospitals via phone, email, or in person.

+ Educate referral sources on company products, services, and insurance requirements.

+ Process equipment and supply orders based on physicians' orders, entering them into electronic medical records and sales platforms.

+ Educate patients on the use and troubleshooting of medical equipment and devices.

What We're Looking For

+ A kind and friendly attitude, with a proactive and positive mindset.

+ Energetic and driven, demonstrating a strong work ethic.

+ Highly organized with keen attention to detail.

+ Professional, courteous, and able to communicate effectively both verbally and in writing.

+ Strong customer service skills, with the ability to resolve issues and build relationships.

+ A team player who collaborates effectively with colleagues across departments.

Qualifications for Success

+ High School Diploma or GED required.

+ Associates or Bachelor's degree, preferred.

+ Experience in the medical field, a plus.

+ Background in customer service highly preferred.

+ Knowledge of Medicare, Medicaid and third-party insurances, a plus.

?? Benefits

+ Health, Dental, and Vision Insurance

+ Short-Term and long-Term Disability options

+ 401K with company match

+ PTO, Vacation and paid Holidays

Compensation

+ $16.50 - $23.00, per hour dependent on experience

Shift

+ 8:30am - 5:00pm, Monday - Friday

Location

+ Wheatfield, NY