Client Services Representative - Hughes & Coleman : Job Details

DescriptionJob Summary The Client Services Representative in the Co-Counsel Relations Department ensures smooth communication, collaboration, and coordination among our firm, our clients and co-counsel attorneys to effectively represent the client's interests in the legal matter at hand. Leadership Responsibilities:

• Demonstrates personal accountability
• Contributes towards the success of others
• Upholds the Firm's Core Values: We Care, Humble Excellence, Collaborative Attitude, Challenge Acceptance
• No direct supervision responsibilities

Essential Duties/Responsibilities Case Management:

• Assist with gathering additional information from clients to help assess the viability of cases.
• Provide follow up on cases to ensure acceptance or notifying appropriate team members of decline.
• Ensure completion and receipt of Joint Representation Agreement.
• Maintain file management by ensuring all correspondence between Hughes & Coleman, client and co-counsel is filed away accordingly.
• Assisting with the preparation and filing of legal documents and coordinating court appearances and hearings among co-counsel attorneys.

Client Relations/Communication:

• Participate in compassionate and effective communication with clients to ensure they feel informed and supported throughout the process.
• Obtaining client permission to work with co-counsel firms.
• Maintain client contact as required.
• Address client concerns expressed by call, email or text within 24 hours.
• Communicate clearly with co-counsel firms to ensure a smooth transition for the client.

Co-Counsel Relations/Communications:

• Facilitate regular communication between Hughes & Coleman and Ron Bell Injury Attorneys as well as co-counsel attorneys to ensure everyone is informed about case developments, deadlines, and strategies.
• Act as a liaison between the clients and co-counsel attorneys to keep clients informed about the progress of the case and address any concerns they may have.

Required Skills/Abilities:

• Proficient in Microsoft Office Suite or similar software
• Ability to type at least 40 words per minute
• Ability to work independently and to identify and solve problems
• Ability to organize and prioritize work
• Ability to professionally multitask and meet multiple deadlines simultaneously
• Provides a trustworthy source for both clients and coworkers
• Reliable and dependable in performing job-related tasks and finishing assigned projects
• Meets deadlines and appointments
• Strong attention to detail and accuracy

Education and Experience:

• High school graduate or equivalent
• 1 year of clerical work experience

Physical Demands, Work Environment, and Other Requirements:

• Valid Driver's License, favorable driving record
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

The above statements describe the general nature and level of work performed by team members assigned to this job, with or without reasonable accommodation. These statements are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions. Equal Employment Opportunity At Hughes & Coleman, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Team Members, our products, and our community. The Firm is proud to be an equal opportunity workplace.