Client Services Support Specialist II - Nemsys : Job Details

Client Services Support Specialist II

Toledo, OH

Nemsys LLC is currently searching for a Client Services Support Specialist II to join their team in Toledo, Ohio! The IT Client Support Specialist II is a more experienced role responsible for providing second-level technical support and mentorship to junior support staff. The ideal candidate will have a deeper understanding of IT systems, excellent problem-solving skills, and the ability to manage multiple tasks effectively.

What we can offer YOU:

• Dental insurance
• Vision insurance
• 401k after 1 year
• Paid time off

Pay: $19 – $24/hour, offer dependent on experience Schedule

• Monday – Friday
• 8AM – 5PM
• In office
• Occasional travel to customer locations

The right candidate will have:

• Associate degree in IT or related field; a bachelor's degree is preferred.
• Minimum of 3 years of experience in IT support or a related role.
• Strong knowledge of computer hardware, software, and networking principles.
• Proficiency in Windows, macOS, and Linux operating systems.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
• Experience with enterprise software and systems (e.g., CRM, ERP, virtualization platforms).
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Ability to occasionally lift up to 40 lbs.

Our Client Services Support Specialist II will:

• Handle escalated support tickets and calls, providing complex troubleshooting and resolution for advanced equipment and software configuration, and contributing to IT projects
• Configure, deploy, and maintain IT equipment, including servers, networking devices, and specialized hardware.
• Perform software installations, updates, and configurations for a variety of applications.
• Mentor and assist junior support staff in resolving technical issues and improving their technical skills.
• Document detailed technical procedures and solutions in the ticketing system.
• Collaborate with other IT teams to implement and support IT projects and initiatives.
• Conduct training sessions for end-users on advanced software and systems.
• Monitor and manage IT systems to ensure optimal performance and security.
• Maintain accurate inventory records and manage procurement of IT equipment.

Does this sound like the job for you? Apply with a current resume today!