Client Services Support Specialist - Nemsys : Job Details

Client Services Support Specialist I

Toledo, OH

Nemsys LLC is currently searching for a part-time Client Services Support Specialist I to join their team in Toledo, Ohio! The IT Client Support Specialist I is responsible for providing first-level technical support to internal and external customers. This role includes handling support tickets, answering calls, configuring equipment, and troubleshooting software issues. The ideal candidate will have excellent communication skills and a basic understanding of IT systems and technologies. This job is onsite and requires work in an office setting.

Pay: $14 – $19/hour, offer dependent on experience

Schedule

• Monday through Friday
• Flexible schedule between 7AM-6PM
• At least 4 hours per day
• Up to 30 hours per week
• In office
• Occasional travel to customer locations

The right candidate will have:

• High school diploma or equivalent
• Associate degree in IT or related field is preferred.
• Basic knowledge of computer hardware, software, and networking principles.
• Strong customer service and communication skills.
• Ability to troubleshoot and resolve basic technical issues.
• Familiarity with Windows and macOS operating systems.
• Experience with common office software (e.g., Microsoft Office, Google Workspace).
• Ability to work independently and as part of a team.
• Ability to occasionally lift up to 40 lbs.
• Proper attire is required.
• May require travel to and from customer locations.

Our Client Services Support Specialist I will:

• Respond to customer support tickets and calls in a timely and professional manner.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Assist in the setup, configuration, and maintenance of IT equipment, including computers, printers, and mobile devices.
• Provide basic training to end-users on IT systems and software applications.
• Document all support activities and solutions in the ticketing system.
• Escalate complex issues to higher-level support or appropriate departments as needed.
• Maintain an inventory of IT equipment and manage the issuance and return of hardware.
• Stay updated on new technologies and company IT policies.

Does this sound like the job for you? Apply with a current resume today!