Client Services Support Staff - Peckham : Job Details

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*

*To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

Peckham Inc. - PATH Career Coach/ Client Support Specialist

SUMMARY

The PATH Career Coach/Client Support Specialist will counsel individuals to maximize the independence and employability of persons with vocational difficulties. They will provide case management services to individuals receiving cash, educational, or vocational assistance, who participate in the Partnership Accountability Training and Hope (PATH) program. Case Managers in this program must be able to work with diverse populations, provide employment and training counseling, enter detailed information on a state-wide database, understand and utilize job development skills, manage client program participation hours to meet goals, and provide follow up support services to ensure the success of our participants.

The staff position is also responsible for directly assisting clients and staff in Peckham's Community Employment programs by collecting and verifying documentation, organizing and maintaining paper and electronic files, facilitating client testing, answering telephones, providing information to callers, scheduling appointments, and performing routine clerical and administrative functions. This position is a grant funded position.

MAIN DUTIES AND RESPONSIBILITIES

Case Management Support

+ Conduct client intake and orientation.

+ Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts and relevant correspondence.

+ Develop individualized plans of service that fit clients' aptitudes, education levels, physical abilities, and career goals in a demand driven workforce development system.

+ Monitor and record clients' progress to ensure that goals and objectives are met.

+ Maintain close contact with clients after placement to resolve problems and evaluate placement adequacy.

+ Confer with referral agencies and community partners to develop and implement service plans.

+ Coordinate client services in collaboration with other programs.

+ In cooperation with other Career Coaches, arrange and/or teach job seeking skills, retention skills, and life skills for participants.

+ Develop and maintain relationships with community referral sources, such as schools, human service agencies and community groups appropriate to the needs of clients.

+ Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers.

+ Analyze information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.

+ Maintain excellent communication with DHHS partner staff regarding client status.

+ Monitor available job leads, scholarships, and customized training opportunities, screen clients and make referrals when appropriate.

+ Participate in community and employer events with CAMW! and Peckham, Inc.

+ Maintain timely case file documentation on OSMIS and in hard copy file.

+ Maintain accurate documentation on participant program activities as specified by the State of Michigan, Peckham, DHHS and CAMW!

+ Maintain knowledge of PATH and CAMW! program policy.

+ Meet or exceed established performance expectations as defined in the contract.

+ Provide crisis intervention.

+ Attend Meetings for client service planning.

Administrative Support:

+ Answer telephones and provide program related information to customers/clients, including program eligibility information and program requirements.

+ Meet with clients to gather and verify required program and participation documentation.

+ Support the PATH program by tracking support service spending and budgets

+ Provide support to public job seekers and Employment Services staff.

+ Generate and distribute information packets for clients to assist with client start-up activities.

+ Generate, maintain and close hard files; manage long-term file storage and file purging.

+ Transport clients as needed.

+ Generate program management reports utilizing the OSMIS information system.

+ Support program managers with requests for information/audits.

+ Maintain program spreadsheets.

+ Provide administrative support to program managers.

+ Assist with coordinating events and team activities.

OTHER DUTIES AND RESPONSIBILITIES

+ Support outcome measures, Mission Engagement experiences (MEe), and other Peckham monthly/quarterly reports.

+ Complete weekly floor assignment duties.

+ Utilize a team work approach for all projects.

+ Promote Peckham's vision, values, and services to all customers and stakeholders.

+ Assist in maintaining organization wide quality standards.

+ Assist in the training of people with disabilities.

+ Maintain a safe and clean work environment.

+ Other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

+ This position does /not have direct supervisory responsibility

MINIMUM QUALIFICATIONS

+ High School diploma or equivalent

+ Above-average typing skills and knowledge of Microsoft Office

+ Must pass and maintain criminal background checks

+ Must have access to reliable transportation for frequent trips off site as needed.

PREFERRED QUALIFICATIONS

+ Associate's degree, case management experience and/or prior CAMW! Adult program experience preferred

+ or equivalent combination of education and experience.

PHYSICAL AND MENTAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case by case basis.

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

+ Click HERE ( and you will be directed to the ILRU Directory to find an agency in your area that can assist you

+ Click HERE ( and you will be directed to the American Jobs Center (AJC) finder to locate a center near you

+ Email us at [email protected]

+ Call us at (517) ###-####

+ Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:

Human Services

Location:

Charlotte, MI

Worker Sub-Type:

Staff Member