Client Success Coordinator - My Wellness Solutions : Job Details

Welcome to MWS, we are a Holistic Health Center and we are looking for a Client Success Coordinator, our center is a welcoming place to our clients providing a sense of community, empathy, and understanding.

The ideal candidate is caring, empathetic, self-motivated, enthusiastic, and passionate about community and guest experiences. MUST BE FLUENT IN SPANISH AND ENGLISH.

This position is for you if you are seeking to learn, grow, work in a team-driven environment, can handle multi-tasking, and are fluent in Spanish and English. Interest in nutrition, health, spirituality, and holistic medicine is a PLUS.

Duties include:

• Answering phones
• Booking appointments
• Address scheduling conflicts
• Closing sales for retail products and programs as recommended by therapists
• Displaying exceptional knowledge of products, services and packages offered
• Learning to use our internal booking system and demonstrating proficiency in application.
• Teamwork - Helping your other team members
• Management support including training Reception candidates.

Other requirements include:

• Strong customer service and sales skills. Position continually requires demonstrated poise, service with a smile, tact, and diplomacy. Engaging personality and detailed oriented skills are essential.
• Strong oral communication in Spanish and English.
• Time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required.
• Previous experience in a fast-paced service environment a plus, similar to a day spa, salon, retail, luxury, call center, or reservation booking
• Interest in wellness and holistic health care is a plus.
• Positive attitude and enthusiasm.
• Team player with good organizational and interpersonal skills.
• Strong PC and keyboarding skills.
• Able to handle multiple duties simultaneously.
• Available to work varied shifts (evenings and weekends)
• Ability to occasionally lift and/or move up to 20 pounds.

To perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Hourly Rate

$17.00 p/h during training and $19-21 p/h after based on proven efficiency and experience.