Client Success Internship - ROKT : Job Details

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt's AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world's leading companies.

We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt'stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Client Success Intern

Compensation: $25/hour

As a Client Success & Account Management Intern, you will support the team in optimizing campaigns, analyzing data, and assisting with client strategy to drive performance. You'll collaborate with sales and account managers to understand client goals, help prepare reports and presentations, and maintain strong communication with stakeholders. This role offers hands-on experience in campaign management, client relationships, and strategic planning within the eCommerce ad tech space.

About the role:

• Learn the functionality of the Rokt platform and assist in analyzing campaign data to help optimize performance and support client KPIs.
• Support the sales and client success teams in understanding client marketing goals and identifying relevant Rokt solutions for various businesses.
• Assist in coordinating communication between internal teams and external stakeholders to ensure smooth collaboration.
• Provide research and administrative support to help develop client strategies and recommendations that enhance campaign performance.
• Assist in account planning and client relationship management by tracking key action items and client needs.
• Help prepare marketing reports and client presentations with guidance from cross-functional teams.
• Shadow account managers to gain insights into building and maintaining strong client and agency relationships.
• Assist in tracking monthly and quarterly revenue forecasts and maintaining account documentation.

Requirements

About you:

• Currently pursuing or recently completed a Bachelor's degree in Business, Marketing, Communications, or a related field.
• Strong interest in account management and client success within a fast-paced tech startup environment.
• Excellent communication and interpersonal skills, with the ability to engage professionally with clients and prospects.
• Analytical mindset with the ability to conduct market research and identify trends.
• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Self-motivated with a proactive approach to problem-solving and teamwork.
• Experience with CRM tools (e.g., Salesforce, HubSpot) or sales outreach platforms is a plus.
• Proficiency in Microsoft Office, Google Suite, and basic data analysis tools.
• Applications must include a CV or resume
• You may also include links to any personal projects in your resume

Benefits

About Rokt'stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock the full potential in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Enjoy catered lunch every day and healthy snacks in the office.
• Dog-friendly office
• Work with the greatest talent in town

We believe we're better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you'd enjoy, apply here, and you'll hear from our recruiting team.

Note: The first stage of the recruitment process for this role is to complete a 15-minute online aptitude test, which will be sent out to your application email. Successful candidates will be contacted to discuss the next steps