Client Success Manager - In-Telecom : Job Details

About In-Telecom

In-Telecom is a growing company with a great team that provides exceptional service who is looking for eager professionals to join the team.

In-Telecom is a Louisiana-based company, founded in 2009 as a consulting and business telephone system solution provider. Since then, we have evolved into a full-service technology company providing customized solutions for cloud telephone, voice over IP, managed IT services, video conferencing, cyber security & data backup, physical security, internet services, and more. We attribute much of our success to the ability to provide the best customer experience and technical expertise, thus becoming the singular solution provider for our customers.

Position Overview:

The Client Success Manager will serve as a key business partner between In-Telecom and its Clients. The CSM will oversee Client relationships and will focus on delivering the “In-Telecom Experience”, ensuring high adoption of In-Telecom products and services and maximize Client retention. This position requires strong organizational skills, attention to details, high business acumen, and excellent communication abilities.

Duties & Responsibilities:

Client Retention:

• Builds relationships with clients and establishes a sense of trust. Responsible for client retention and goodwill.
• Create value for ITC products and services.
• Monitor and manage Client retention through new agreements and renewals.

Client Management

• Serve as the point of contact for Clients on behalf of ITC to promptly identify and address areas of opportunity.
• Create tailored solutions based on needs of the Client.
• Be a critical business partner for the Client, holding ITC accountable to a phenomenal experience.
• Provide Clients with reporting and quarterly reviews that highlight ITC services and facilitate projecting the Client's future needs.

Client Growth

• Identify growth opportunities for ITC within the existing Client base.
• Sell additional opportunities for projects and services, offering the Client the entire ITC Suite.
• Ensure Client portfolio growth to meet ITC vision for short term and long-term goals.

Required Qualifications:

• 3-5 years of experience in account management
• Growth mindset, with a passion for Client Success
• Extremely well organized, detailed-oriented, results driven, and highly self-motivated
• Strong analytical, decision-making, and problem-solving abilities
• Ability to balance multiple priorities and provide solutions
• Great organization and time management skills

Preferred Qualifications:

• Bachelors Degree in Business Administration, Marketing, or a related Field
• 3-5 years in an IT technical position with understanding of PBX, VoIP, and IT (networking, MS products, Fortinet firewalls, switches and APs, Cyber Security)
• Experience and working knowledge of MSP Environments
• 1-3 years experience working with Salesforce
• 1-3 years experience working with ticketing systems
• Previous experience in Sales

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• Up to 25% travel