Client Success Partner - Equifax : Job Details

The Client Success Partner is a proactive problem solver, providing support in post-sale activities, including implementation, account setup, onboarding, billing, reporting, and ongoing client relationship management to ensure long term success and satisfaction.

The Client Success Partner will work a hybrid schedule, with in-office days on Tuesday, Wednesday and Thursday at our Louisville, Kentucky location. Remote work is permitted on Mondays and Fridays.

What you will do:

* Scale Customer Engagement of Sales Team

* Maximize Sales resources' selling time by taking on back-office tasks

* Connect with and coordinate internal resources to streamline contract-to-boarding processes

* Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.

* Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue.

* Maintain tools to support the Sales teams

* Generate Client reporting and Client dashboards

* Coordinate with Customer Success Managers to support Customer training

* Analyze sales performance records, interpret results

What experience you need:

* Bachelor's degree or equivalent experience

* 2+ years of experience in operations and retention support, with a focus on maintaining and enhancing customer relationships

What could set you apart:

* Masters or advanced degree preferred

* Tech or software, platform skills

* Intellectually curious and insights driven

* Delivers results and plays to win

* Drives excellent execution

* Has a sense of urgency, agility, and grit

* Leads with integrity, and be personally accountable

* Exceeds customers' expectations every day

* Works together as one aligned global team (#OneEquifax)

* Takes initiative to develop yourself and help others grow

* Values diversity of experience and thought

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