Client Success Representative - TRC Talent Solutions : Job Details

TRC Talent Solutions is seeking a Bilingual Customer Service Representative for our client in Richardson, TX! As the Customer Service Representative, you are responsible for being the primary contact for clients enrolled in debt settlement programs. Responsibilities:

• Data entry of client accounts within the CRM, maintaining accurate and complete information
• Provide exceptional communication between clients and employees
• Professionally handle incoming client requests and provide monthly follow-up calls
• Address any and all client needs through phone and/or email communication
• Complete outbound calls and annotate all tasks within the database
• Communicate thorough understanding of company products and consumer debt relief options to clients
• Other duties required to support department operations

Requirements:

• Bilingual in English and Spanish - REQUIRED
• High school diploma or GED
• 2+ years of call center experience preferred
• Proficiency in Microsoft Office, SharePoint, and client service softwares
• Professional email and phone etiquette
• Experience working in a fast-paced and high energy environment

Schedule:

• Monday-Friday 10am-7pm

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.