Client Success Specialist - NCS Credit : Job Details

Job Type Full-timeDescriptionJob Summary: The Client Success Specialist acts as the first point of contact for general client inquiries. This position answers basic questions regarding the notice & mechanic's lien process and addresses initial client concerns, escalating larger issues to the appropriate contact.Essential Responsibilities:

• Triage client concerns and escalate matters regarding lien rights, statutes, and service questions to appropriate contact.
• Engage with clients via email, phone, and live chat
• Manage Notice/Lien group service tickets
• Review client inquiries and provide recommendations for next actions
• Coordinate and communicate interdepartmentally to enhance the client experience
• Act as a point of contact for the Sales team for all client-related questions
• Other duties as assigned

RequirementsCompetencies

• Communicate and collaborate effectively with colleagues
• Exceptional customer service skills
• Analytical problem-solving skills
• Detail-oriented
• Ability to multi-task & prioritize in a fast-paced environment
• Strong verbal and written communication skills
• Self-starter

Education, experience, certifications

• Associate's degree; Bachelor's degree highly preferred
• 2 years customer service experience in a finance or legal setting or any combination of equivalent education and professional experience

Physical and mental demands

• Ability to communicate effectively in person, via phone and email
• Manual dexterity
• Near visual acuity
• Prolonged sitting while viewing a computer monitor
• Frequent typing and use of keyboard/mouse