Client Support Associate - Apex Systems : Job Details

Job#: 2006043Job Description:Client Support AssociateHybrid (1-2 days in office)Apex Systems is currently seeking a Client Support Associate to join the team of one of our large financial clients. Qualified candidates should apply online AND send their resume directly to us at [email protected] .Responsibilities:Develop one-on-one relationships with customers both internal and external.Work independently to assist callers with tailored support to meet their needs.Serve as the customer's primary point of contact and own any issues that arise that vary in complexity.Provide support on various computer systems.Maintain minimum call requirements and quality review scores.Utilize CRM to accurately record and track calls.Participate in special projects including training and support of internal and external contacts.Requirements:High School Diploma at a minimum.2+ years of experience working in a client/customer service or call center role.1+ years of demonstrated success navigating multiple computer systems.Desired:Bachelor's degree in Finance, Accounting or Business.1+ years of work experience working in Financial Services.2+ years of experience delivering excellent service and problem resolution.Exceptional organizational and communication skills – both verbally and written.The hybrid schedule calls for candidates to report to one of the below locations twice per week:Atlanta, GADes Moines, IADenver, COSan Diego, CAEl Segundo, CASchaumburg, ILSt. Cloud, MNEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.#J-18808-Ljbffr