Client Support Engineer Technician - SONDA : Job Details

Why SONDA?

Digital transformation is SONDA's expertise. Our technological solutions can solve our customers' challenges innovatively and sustainably. As a result, these solutions benefit human well-being.

In Latin America and the United States, we have successfully implemented our solutions in over 3,000 cities across 12 countries. As part of our commitment to our customers, we support them throughout their digital transformation journey.

With a large team of professionals specializing in different industries, we can better understand organizational challenges. We provide them with flexible and efficient solutions and services.

Client Support Engineer is the point of reference to solve associates technology challenges. You will troubleshoot issues related to operating systems, applications, and a variety of hardware devices (desktops/laptops, phone systems, video conferencing, and mobile devices). You will also journal your work in our ticketing system and contribute to our integrated knowledge base so others can receive help from your solutions. Were looking for someone friendly, knowledgeable, and able to break down technical jargon into user-friendly language. Because this role serves as the Face of IT, your ability to work collaboratively alongside other technology teams is important.

End User Support

Office productivity applications, including Microsoft Office, Outlook, & Teams, Adobe, etc.

Apple and Android mobile devices

Dell laptops, desktops, monitors, and other peripherals

General IP/Wi-Fi network knowledge

Basic network knowledge, including IP, DNS, DHCP, Routing, Switching, Wi-Fi

Intermediate knowledge of installing and uninstalling applications using GUI and command line

Basic understanding of break-fix troubleshooting specific applications, including internally developed and 3rd party applications.

Intermediate understanding of Active Directory, Azure AD & Exchange Online including managing users, groups, and computers

A/V and Conference Room Equipment

Network and local printers.

Junior level

1-2 years of experience, experience in enterprise with 500+ users are preferred

Mid-level

2-4 years of experience, experience in enterprise with 500+ users are preferred

Senior Level (Additional Skill)

Over 4 years of experience, experience in enterprise with 500+ users are preferred

Possess strong skills in hardware, software, network troubleshooting along with learning, understanding, and supporting new hardware and software.

Configure and troubleshoot routers and networks.

Manage company Azure, Microsoft, Exchange infrastructure and client configurations.

Industry experience with business telephony & VOIP, networking protocols, Windows servers, and Active Directory, including IP, DNS, DHCP, Routing, Switching, Wi-Fi.

Escalate complex issues as needed.

Bachelors, Associate degree or applicable Certifications for desktop support

- Preferrably to be located in the following states:

Florida, Texas, Georgia, North Carolina, South Carolina, New York, Pennsylvania, California.