Client Support Representative (Greater Seattle Area) - Medworks Surgical : Job Details

About Medworks

Since 2005, Medworks has been committed to Making the Room Better by providing concierge-level support to surgeons specializing in urology, gynecology, and general surgeries. Founded by Darrell and Donna Shires, Medworks is steadfastly dedicated to our GRIT core valuesGrowth, Readiness, Integrity, and Teamwork.

Medworks excels in delivering comprehensive equipment services and expert support, enhancing the efficiency and safety of every procedure. We value energy, creativity, and dedication, creating a culture where team members thrive personally and professionally.

Visit our website to learn more: www.medworkssurgical.com

Position Overview

As a Client Support Representative at Medworks, you will serve as a frontline ambassador, identifying potential new clients and strengthening relationships with existing ones. You will collaborate closely with Operating Room professionals to meet their needs, assist in product evaluations, and provide technical support during surgical procedures. This role offers an exceptional opportunity to foster long-term partnerships while driving Medworks' growth and contributing to our mission of excellence.

Location: Greater Seattle Area, with travel to Medworks client locations in Washington, Montana, Virginia, Maryland, Washington, D.C., and North Carolina.

Key Responsibilities

Client Relationship Management:

• Act as the primary contact for client inquiries, providing accurate product and service information.
• Build and maintain strong relationships with Operating Room professionals to deliver tailored solutions.

Sales Support & Field Assistance:

• Travel between client accounts to support sales efforts and maintain relationships.
• Facilitate trials and evaluations of Medworks products, recommending solutions to meet client needs.

Technical Assistance & Operating Room Support:

• Operate Medworks service equipment during surgical procedures, providing technical assistance to surgeons and staff.
• Troubleshoot instrumentation, disposables, video, lasers, and other equipment as needed.

Collaboration & Communication:

• Work closely with the CSR team and the VP of New Business Development to identify new opportunities.
• Assist the CEO and VP in advancing opportunities and conducting discovery meetings with clients.

Sales Tracking & Reporting:

• Maintain accurate and up-to-date CRM records to track sales opportunities and client interactions.
• Proactively uncover new opportunities to drive growth and enhance client satisfaction.

Performance Metrics

• Success in building and maintaining strong client relationships
• Effective resolution of client inquiries and issues
• Contribution to sales growth and product adoption
• Accuracy and thoroughness of CRM documentation

Why Join Medworks?

• Competitive Compensation: Base salary of $105,000, with commission opportunities increasing total annual compensation to approximately $130,000.
• Comprehensive Benefits Package: Medical, vision, dental, paid leave, retirement matching, life insurance, and 24/7 virtual medical assistance.
• Growth Opportunities: A role that combines fieldwork, technical expertise, and client engagement in a dynamic and innovative environment.
• Travel: Opportunity to work in diverse locations and engage with a wide range of healthcare professionals.

How to Apply

Submit your resume to:

Maggie Ayres

HR Manager, Medworks Surgical

Email: [email protected]

Medworks is an equal opportunity employer and values a diverse workplace.

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Paid training

Parental leave

Retirement plan

Vision insurance

Volunteer time off