Client Support Representative - Sound Seal : Job Details

Kinetics Noise Control, Inc. (“Kinetics”) has extensive experience designing and manufacturing innovative products to control noise and vibration. Established in 1958 as industrial consultants focused on controlling sound and vibration, Kinetics now produces the industry's largest selection of innovative products and solutions to control airborne noise, isolate structure-borne vibration, enhance room acoustics, create quiet spaces, and restrain non-structural building systems.

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

A successful candidate is self-motivated, dependable, well-organized, and adaptable with strong written and verbal communication skills and the ability to balance multiple projects. A “can-do” attitude is required, and the individual must thrive in a fast-paced, energetic work environment. Applicants must be comfortable and confident on the phone while able to think quickly under pressure.

What You Need to Succeed

• Respond to and receive inbound sales calls and emails from a variety of customers including outside Sales Reps, retailers/resellers, and individual consumers.
• Communicate proactively with customers and sales reps on requirements, order status, forecast, lead time, expedite requests, open complaints, etc. to ensure customer satisfaction.
• Manage accurate data entry of customer new order requests and Engineering releases including product part #, descriptions, tag lines, proper shipping information and other notes to ensure a positive customer experience.
• Manage carrier assignments based on customers' requests or company prepaid carrier routing guide.
• Process OEM account orders received and update order status through the customer's web portals as required.
• Schedule Pick & Pack and standard parts catalog items for manufacturing.
• Backlog purchase orders for non-standard products. Create job folder and add related documents to shared drive and notify engineering departments as required.
• Facilitate actions between multiple departments to meet customer specific needs including order modifications and cancellations.
• Ensure customer order acknowledgements are sent electronically and timely once a scheduled ship date is assigned.
• Ensure late shipment notifications are emailed to customers. Forward revised order acknowledgements to the purchaser once the order is rescheduled.
• Initiate sending credit card invoice link to customers when needed. Follow-up on customer payment via credit card software before releasing order to production. Forward payment receipt to accounting.
• Prepare return authorizations when required for customers for standard products after receiving manufacturing and management approval.
• Monitor taxable accounts to ensure orders are processed at current tax rates. Notify accounting designee of any new tax rates to be set up in the operating system.
• Update and notify accounting designee of changes in customer account maintenance.
• Assist with inventory management.
• Issue MRO purchase orders.
• Provide small package and LTL freight (ground, air & ocean) quotes & delivery standards per customer requests. Work with Logistics Manager on quotes requiring special equipment or deliveries. Back-up duties of Logistics Manager when needed.
• Assist customers with address changes for orders in transit. Trace lost or received short shipments. Work with Logistics Manager to recover the missing material and file freight claims as required.
• Ensure open orders and shipped orders are filed properly.
• Contribute to team effort by accomplishing related tasks as needed.

Minimum Qualifications

• The successful candidate must have a proven track record of providing successful customer service experience, and ideally have 3+ years in a manufacturer's customer service or related role.
• Must demonstrate a highly efficient ability to multitask, be extremely detail oriented and able to execute tasks and projects independently without immediate supervision.
• Bachelor's degree from an accredited university preferred or equivalent combination of education and experience.
• Experience in using Infor ERP Visual is a plus. Must be proficient in Microsoft Office products and comfortable with database entry as well as providing instructions to others as needed.
• Able to effectively communicate verbally and/or in writing regarding work requirements, work in progress, and discrepancy issues. Interacts verbally and in writing with customers, employees, members of management, and others as necessary.
• Able to use math to add, subtract, multiply or divide and may work with fractions, decimals, or percentages.
• Able to follow instructions and/or directions requiring normal to extended periods of concentration. Must maintain normal mental alertness to assure accurate order entry.
• Must be able to organize work to ensure attention to detail and follow through.

Kinetics offers a friendly and professional working environment that supports career and personal development, including a competitive compensation package and comprehensive training programs.

Kinetics is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or protected veteran status.

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