Client Support Specialist - Engage Partners : Job Details

Description

The selected individual will serve as a liaison between, customers, clients, and sales for a prominent electrical distributor company.

Key Responsibilities

The duties for the position include:

• Communicating with customers, vendors in a positive and professional manner
• Responding to inquiries via email(primarily) and phone
• Acknowledging and resolving concerns at the first point of contact
• Maintain and update orders
• Completing open order reports for customers
• Conveying customer concerns to the salesperson
• Working with a team of other specialists and other departments to find appropriate solutions
• Communicating with vendors and work on expediting material

Requirements

Requirements for the position include:

• Interpersonal and customer service skills
• Strong written and verbal communication skills
• Knowledge of Microsoft Excel and Word
• Multitasking skills
• Effective time management skills
• Comfortable on the phone