Client Support Specialist - Matlen Silver : Job Details

Job Title: Client Support Specialist/Call Center Agent

** W2 ONLY, NO C2C

Duration: Contract to hire (3-6 month contract then convert)

Location: San Dimas, California

Environment: Hybrid

Contract Duration Pay: $22-$25/hour

Requirements:

• Experience in client-facing roles providing phone and email support (chat support experience is a plus).
• Background in a high-productivity call center environment (10–15 calls/day) with a focus on research and resolution.
• Strong troubleshooting skills for payroll, benefits, or software issues, including investigating payment discrepancies.
• Familiarity with CRM or HCM systems (e.g. Workforce Now, Salesforce, or similar platforms).
• Prior experience in payroll, benefits, or related industries.
• Ability to deliver training on technology platforms and ensure client success through proactive problem-solving.

Description:

We are seeking a Client-Facing Payroll Support Specialist to provide exceptional phone and email support to small business clients. You will troubleshoot payroll and benefits software issues, resolve payment discrepancies, and guide clients through system usage and training. This role involves handling 10–15 detailed cases daily, requiring strong research and problem-solving skills in a high-productivity environment. Experience with payroll systems, client-facing roles, and CRM or HCM platforms is highly preferred.