Clinic Administrator - $7,500 Sign on Bonus! - Columbia Valley Community Health Center : Job Details

Job Summary

The Clinic Administrator's primary job function is to ensure effective day-to-day operations, provide supervision for assigned staff, and ensure assigned programs achieve their goals while maintaining the highest level of quality and compliance. The Clinic Administrator is responsible for optimizing work flow and business practices for their programs while maintaining the highest level of integration possible. The Clinic Administrator works as a dyad partner with the clinical director for their assigned program(s).

Job Specific Competencies

1. Provides day to day leadership and management of assigned departments in alignment with the mission, core values and strategic goals of the organization.

a. Develops provider and staff schedules in compliance with protocols.

b. Manages provider and staff time and attendance.

c. Initiates and leads process for recruitment, corrective action and termination, in collaboration with Human Resources.

d. Conducts regular departmental and site meetings and staff rounding.

e. Promotes a culture of safety in a high-quality work environment to motivate staff and promote teamwork.

f. Achieves super user status for all EHR products utilized in assigned programs.

2. Provides leadership in the development, communication and implementation of effective growth strategies and processes

a. Regularly assesses assigned sites and programs for process improvement and lean opportunities.

b. Acts as project lead for assigned projects.

c. Promotes open communication and a collaborative work environment with other departments and sites.

d. Promotes integration of services to optimize the patient experience and patient clinical outcomes.

3. Ensures that assigned sites are in compliance with all agency policies, procedures and guidelines; governmental laws and regulations; and accreditation requirements.

a. Develop and implement action plans resulting in performance that meets or exceeds assigned goals.

b. Monitor results and adjust action plans accordingly.

c. Leads assigned departments to meet or exceed strategic, fiscal, quality and operational goals.

4. Maintains expenses within sustainability goals and meets or exceeds goals that impact revenue. Works collaboratively with clinical director on decisions impacting the financial bottom line of assigned programs.

a. Develop annual budget for assigned programs.

b. Approve program purchases up to authorized amount.

c. Maintain provider schedules and patient workflow in compliance with scheduling protocols to achieve budgeted encounters.

5. Maintains compliance with customer service protocols ensuring that all patients and site visitors conclude their interactions with a high degree of satisfaction.

a. Analyzes patient satisfaction data and develops appropriate strategies to meet or exceed patient satisfaction goals.

b. Effectively intercedes with family and patients to resolve concerns related to the delivery of health care services.

c. Assists with investigation of facts related to patient complaints and incident reports.

d. Represents CVCH at community events as assigned. Develops and maintains working relationships with local and public officials; social service agencies and community leaders.

General Duties and Responsibilities

1. Performs other duties and tasks as assigned by supervisor.

2. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.

3. Follows all safety policies and general housekeeping practices. Ensures the area and its equipment and supplies are neat, clean, safe and utilized appropriately at all times, and participates in emergency drills.

4. Demonstrates positive attitude toward clients, co-workers, and outside agencies.

5. Supports interdisciplinary team in area by listening to concerns and suggestions and by providing follow-up and feedback in a timely manner.

6. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.

7. Must be able to tolerate frequent work interruptions, organize work and reset priorities in order to complete work responsibilities in a timely manner.

8. Follows all established policies, guidelines, and procedures, including federal and state regulations to assure safe practices and quality patient care. Includes following of Universal Precautions and Infection Control Standards and compliance with Joint Commission and HIPAA regulations.

Job Specifications

1. Education: Bachelor's degree in healthcare or related field required. Master's degree in healthcare or related field preferred. Experience may be substituted for education.

2. Certification/Licensure: N/A

3. Experience: Five years' experience in a supervisory position with experience in a healthcare field. Consideration may be given for any combination of experience and education.

4. Language Skills: Bilingual in English/Spanish preferred.

5. Essential Technical/Motor Skills: Knowledge of computer applications and equipment related to work. Basic key boarding skills and must have strong experience with Microsoft Office software. Exhibit strong customer service skills, strong process improvement background. Ability to represent the organization in a professional manner in a variety of settings, meet people with ease and have excellent written and verbal skills is a must.

6. Interpersonal Skills: Excellent interpersonal and communication skills; ability to work with physicians, dentists, nurses, and other professional/technical staff and senior management within the system.. Demonstrated skill in developing and maintaining productive work teams. Ability to demonstrate personal integrity in all interactions. Excellent organizational, interpersonal and networking skills with large groups as well as with individuals are essential. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

7. Essential Physical Requirements: This job is performed mostly in a typical inside, office environment. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to read forms, computer screens, correspondence and other documents.

8. Essential Mental Abilities: Thorough organization, management, and human relations skills with a style which reflects maturity, leadership, sensitivity, flexibility, and teamwork. Demonstrated experience in working with culturally diverse populations; thorough understanding of the issues facing Community Health Centers derived through prior management experience; and knowledge of specific operating systems of Community Health Centers, such as patient flow and billing; achievements in developing new services and patient volume in similar organizations. Ability to make decisions in line with state and federal regulations; ability to read, comprehend, and analyze documents, regulations, and policies; ability to prepare and submit complete and succinct documents necessary to the job. Ability to assess and evaluate, have attention to detail. Problem solving and analytical skills are required with a heavy emphasis on detailed analysis of information to support actions.

9. Essential Sensory Requirements: Essential sensory requirements include the ability to: read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; see, recognize, receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.

10. Exposure to Hazards: Worker is subject to inside environmental conditions on a frequent basis with moderate noise. Typical working conditions found in most administrative work areas. Worker has contact with consumers and other staff and may be exposed to medical conditions presented by them.

Blood/Fluid Exposure Risk

Category III

1. Tasks involve no greater exposure to blood, body fluids, or tissues than would be encountered by a visitor. Category I tasks are not a condition of employment.

Age Specific Competency

Position does not involve patient care. Position will demonstrate general knowledge and skill to effectively communicate and provide safety measures to all life cycles.

Telecommuting

* Position is eligible for partial telecommuting

Benefits

* Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTE

Benefit:

Coverage:

Effective:

Medical

Premera (Self Insured)

Preferred Provider

Employee covered - $50.00 per month

Dependents covered - please refer to the benefits Guide 2024 for rates

First of the month following the first date of employment.

Dental

Washington Dental

Employee covered - 100%

Dependents covered - 50%

First of the month following the first date of employment.

Paid Leave

120 hours - Year 1

136 hours - Year 2

Each year after that employee will accrue 8 hours of PTO each year, on their anniversary date, until they reach a maximum of 208 hours at 10+ years.

Paid Leave may be used immediately for sick leave and after 3 months employment for vacation. Maximum accrual cap of 320 hours; hours in excess of 320 hours will automatically transfer into the employees EIB.

Extended Illness Bank (EIB)

Allows for maximum accrual of 200 hours

PTO hours in excess of 320 will transfer into EIB. Employees are eligible to use EIB hours after at least 3 consecutive scheduled working days of PTO (max 24 hours) which have been used for a personal illness and/or a qualifying event under FMLA or the WA Family Care Act.

Holidays

88 hours related to:

* New Year's Day

* Memorial Day

* 4th of July

* Labor Day

* Thanksgiving Day

* Day after Thanksgiving

* Christmas Eve

* Christmas Day

* 3 Diversity Days

Holidays are calculated as 8-hour days if full time, 1.0 FTE, and paid based on the calendar year (January 1 through December 31). Holiday hours will be added to the employee's timecard automatically. If an employee is part-time, as documented in our HR/Payroll system, Holiday hours will be pro-rated. If an employee starts after the calendar year has begun, holiday hours will be prorated based on remaining holidays in the calendar year and diversity days will be prorated as outlined below:

* Jan 1- April 30: 3 diversity days (24 hours if 1.0 FTE)

* May 1 - August 31: 2 diversity days (16 hours if 1.0 FTE)

* Sept 1 - Dec 31: 1 diversity day (8 hours if 1.0 FTE)

Please refer to the Paid Leave policy for additional details.

403(b) Retirement Plan

Lincoln Financial

150% CVCH match up to 3% of the employee's contribution

Immediately. Vesting schedule:

20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years.

Employee Assistance Program

Mutual of Omaha

Free short-term counseling for employee and family

Immediately. Call 800-###-####

Long-term Disability

Mutual of Omaha

Employee Only (variable)

First of the month following the first date of employment.

Benefit:

Coverage:

Effective:

Basic Term Life

Mutual of Omaha

Employee Only (1x annual salary, up to $200,000)

First of the month following the first date of employment.

Group Accidental Death and Dismemberment (AD&D)

Mutual of Omaha

Employee Only (1x annual salary, up to $200,000)

First of the month following the first date of employment.

Supplemental Term Life

Mutual of Omaha

Employee / Spouse / Dependent(s)

First of the month following the first date of employment.

Voluntary AD&D

Mutual of Omaha

Employee / Family

First of the month following the first date of employment.

Health Reimbursement Arrangement

RedQuote

Reimbursement for out of pocket expenses for services received at CVCH (medical, dental, and prescription) by employees and their dependents enrolled in our medical plan. Up to $750 per family per year.

First of the month following the first date of employment.

Flex Plan: Medical

RedQuote

Flex Plan: Maximum $3,200 per year

Direct Deposit available

First of the month following the first date of employment.

Flex Plan: Dependent Care

RedQuote

Flex Plan: Maximum $5,000 per year

Direct Deposit available

First of the month following the first date of employment.

AFLAC

Supplemental insurance - cafeteria plan

First of the month following the first date of employment.

Wellness Stipend

CVCH will reimburse staff up to $30 per month for a local gym membership

OR

CVCH will reimburse up to $150 per year for a subscription type workout program service (i.e.: Beachbody on Demand, Les Mills, etc.)

Immediately. Once employee has submitted invoice to HR/Payroll department.

Cell Phone Discounts

Discounted monthly access fees

Discounted select accessories and special equipment

Available for personal cell phones, currently in place with AT&T & Verizon

Benefit:

Coverage:

Effective:

Tuition Reimbursement

For approved courses, the cost of tuition, books, and lab fees may be reimbursed at 75% of the actual costs up to a maximum of:

* $4,000 for an Associate's degree, vocational, technical, or certification program

* $6,000 for a Bachelor's degree

* $8,000 for a Master's degree

Upon approval; regular employees who work at least 20 hours per week, have successfully passed their evaluation period and are in good standing may apply.

Employees must agree to work for a period of two (2) years from the date of receipt of tuition reimbursement and obtain satisfactory completion of approved courses or Challenge Exams.

Compensation: $82,000-$119,764/Annually (based on experience)