Clinic Director - RamTEK Consulting : Job Details

RamTEK Consulting is a staffing company that provides services for a wide range of companies throughout the country. We are currently looking for Clinic Director for a full-time opening In Morgantown, WV. The Clinic Director will share our passion for improving and expanding access to quality mental health care and will thrive in a culture that emphasizes our values of autonomy, flexibility, creativity, authenticity, humor, compassion, respect for diversity, acceptance, and determination. We are a locally owned and operated in Morgantown and soon to be Bridgeport, WV and are structured to remove many of the daily obstacles for an outpatient provider. By offering centralized support for inquiries, scheduling, client/therapist matching, insurance contracting, billing, and collections, our providers get to focus on what they love most - supplying world-class mental health services. We believe providing a fantastic experience for our providers is a critical link to better care and better outcomes in mental health. The Clinic Director will be highly compensated (salary, commissions, and bonus plan) for accepting responsibility for the overall performance and operation of two clinics composed of approximately 20-25 professional outpatient therapists. This includes hiring and recruiting fantastic, unique, and fun-loving clinicians; managing clinic performance and client satisfaction; providing training and ongoing developmental support; meeting fiscal goals; marketing clinical services and building community partnerships and referrals. You will also maintain a reasonable client caseload. Position Overview The Clinic Director handles the clinic's overall performance and operations. The Clinic Director manages staff performance, hires, and recruits clinical staff to meet staffing expectations and clinical revenue needs, provides all training and ongoing developmental support, is accountable for meeting the clinic's fiscal goals, develops and sustains relationships with referral partners, and provides ongoing administrative and clinical oversight. The Clinic Director works collaboratively with the Franchise Owner. Required Skills/Abilities

• Master's Degree or higher education in a mental health discipline.
• Independently licensed with a WV state-issued clinical practice license (LICSW, LMFT, LPC).
• Strong leadership, problem-solving, and executive skill sets.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong working knowledge of state requirements regulating mental health practice.
• Working understanding of human resource principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and changing environment.
• Proficient with Microsoft 365 applications, including Office Suite, Outlook, and Teams.
• Adept at learning and navigating Electronic Health Record systems.

Reporting & Supervision

• Clinic Director reports to the Franchise Owner.
• All clinic therapists report to the Clinic Director.

Tasks & Responsibilities Hiring, Training, and Staff Management

• Oversee the hiring process for all therapists at their clinic.
• Provide all training for clinic new hires, ensuring all required company clinical and operational policies and procedures are taught and followed.
• Assess ongoing development and training needs and conduct ongoing training as needed.
• Hold staff compassionately accountable for meeting performance expectations.
• Manage staff performance, including implementing Performance Coaching, Performance Improvement Plans, and termination process as needed.
• Manage basic clinic Human Resource tasks.

Supervision and Consultation

• Oversee peer consultation groups to ensure clinical excellence and align with best practices.
• Provide clinical oversight to the clinic's Mental Health Practitioners and Professionals, including signing clinical documentation for pre-licensed providers.
• Participate in Clinical Director Peer Consult Group.
• Conduct weekly consultations with CM (in clinics where the role is applicable).
• Provide 1:1 consultation with all therapy staff to review productivity, caseload, and clinical documentation.

Clinic Oversight

• Provide training, staff development, and administrative oversight to support the functioning of the clinic.
• Collaborate with the franchise owner and company corporate staff (as needed) to implement fiscal and clinical efficiency strategies.
• Monitor and manage clinic office schedules and office supplies.
• Promptly respond to concerns raised by clients, clinicians, or external stakeholders.
• Serve as point of contact for building management-related issues or concerns.

Client Care

• Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy.
• Utilize creativity in interventions to help clients achieve and exceed goals.
• Prepare and submit individual documentation for each session per company guidelines and protocol.
• Coordinate services with case managers, families, work personnel, medical personnel, other staff, and school staff as needed.

Clinic Outreach, Marketing, and Networking

• Lead community outreach and engagement efforts in collaboration with the Franchise Owner and Corporate Marketing and Outreach Teams.
• Serve as an ambassador for the company by cultivating relationships within the clinic's surrounding communities.
• Promote the clinic's online visibility and social media presence in collaboration with the Franchise Owner and Corporate Marketing.

Organizational Leadership

• Collaborate with the franchise owner and Corporate Team to implement all required policies and procedures.
• Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with the franchise owner.

Other Duties as Assigned