Clinic Operations Manager - KGH Autism Services : Job Details

Clinic Operations Manager

Madison, WI

Do you want to make a difference in kids' lives?

If you're passionate about helping children and eager to contribute to a growing organization, KGH Autism Services has the perfect opportunity for you!

Position Overview:

We are seeking a proactive and results-driven Clinic Operations Manager to take charge of and elevate the clinical operations of our dynamic clinic. In this leadership role, you will oversee critical administrative functions, including reception, scheduling, supply management, and facility maintenance, ensuring a highly efficient, safe, and welcoming environment for both staff and clients. Reporting directly to the Center Director, you will play a pivotal role in driving operational excellence and achieving key goals through strong leadership and strategic collaboration.

KGH Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401k with 3% company match
• Start with 10 vacation days, 7.5 sick days, and 10 paid holidays
• Long-term disability coverage
• Employee Assistance Program

Key Responsibilities:

Clinic Operations Manager – Key Responsibilities:

• Team Leadership: Supervise reception, admin, and scheduling teams to ensure smooth daily operations.
• Scheduling & Compliance: Manage and enforce clinic scheduling policies for optimal efficiency.
• Metrics & Optimization: Collaborate with the Center Director to analyze key metrics and drive operational improvements.
• Supply & Facility Management: Oversee inventory, order supplies, and ensure the clinic is well-maintained and clean.
• Safety & IT Support: Maintain a safe environment, manage sanitization, and coordinate with IT for technical issues.
• Communication & Collaboration: Ensure clear communication of clinic policies and work with other locations to standardize processes.
• Event Planning & Staff Engagement: Help organize staff events and activities to boost morale and engagement.
• Opening & Closing Support: Assist with clinic opening and closing as needed.

Required Skills:

• Expertise in clinic management practices
• Strong communication, organization, and multitasking skills
• Problem-solving, adaptability, and conflict resolution abilities
• Dependable, proactive, and a high-energy approach to leadership.

Education & Experience:

• Bachelor's degree in Business Management or a related field (or equivalent 3-5 years of direct experience)
• 3-5 years of experience in administrative and clerical roles
• At least 1-2 years of administrative experience in a clinic setting
• 1-2 years of supervisory experience, with a focus on staff management
• Experience working in clinics providing Applied Behavior Analysis (ABA) services is strongly preferred

Why Join Us?

We are committed to creating a positive, collaborative work environment where your contributions directly impact the quality of care provided to our clients. As a Clinic Operations Manager, you will play a crucial role in ensuring operational excellence and fostering a supportive workplace for staff.

If you are ready to make a difference and lead a high-performing clinic team, we encourage you to apply!