Clinic Patient Access Representative - PT - Memorial Regional Health : Job Details

Position Purpose: To provide excellent customer service to all patients, providers, staff and vendors. Inputs accurate information into EMR to ensure proper billing and communications processes. Also ensure that the patient experience starts off positive.Essential Functions and Basic DutiesPosition Specific Performance Expectations:

• Excellent communication skills, including verbal and written forms.
• Ability to answer telephones, take messages and transfer calls appropriately.
• Ability to handle stressful situations.
• Able to function in a high-volume, multiple task environment producing quality work.
• Able to work independently and problem solve using critical thinking skills.
• Positive and supportive team member to the MRH Medical Clinics.
• Participates in interdepartmental process improvements and process evaluation efforts.
• Attends monthly staff meetings.
• Acts as an internal consultant
• Strives to ensure continual compliance with Departmental and Organizational policies and procedures and State and Federal regulations.
• Can identify and access system to report abuse of employees and/or patients.
• Adheres to policies and procedures for infection control, safety and risk management.
• Scheduling patient's appointments.
• Able to perform patient check-in and check-out.
• Able to file patients files
• Follow cash handling procedures
• Performs other duties as assigned.
• Ability to check insurance and ensure they are entered in properly
• Working knowledge of automated appointment scheduling.
• Customer service experience in a high volume, multiple task, high stress environment.
• Experience handling difficult callers, customers and patients.
• Basic knowledge insurance.
• General knowledge of all Microsoft Office products.
• Excellent written and verbal skills.
• Typing skills.
• Good organizational skills.
• Communication skills.
• PC skills.
• Must be able to multi-task.

Organization Wide Performance Expectations:

• Demonstrates commitment to performing according to the CHOICE values of MRH and representing the organization in a positive and professional manner.
• Maintains patient confidentiality at all times.
• Upholds regulatory requirements to ensure continual compliance with departmental, hospital, state and federal regulations and policies.
• Follows all policies and procedures to ensure a safe environment for patients, public and staff.
• Completes annual education, training, in-service, and licensure/certification requirements; attends departmental and organizational staff meetings or reads meeting minutes.
• Reports to work on time and as scheduled; completes work within designated timeframes.
• Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff and vendors.
• Utilizes initiative; strives to maintain steady level of productivity; self-motivated; manages activity and time.
• Actively participates in departmental and facility performance improvement and continuous quality initiatives.

QualificationsMinimum Requirements:

• Must be at least 16 years of age (21 for driving positions)
• Must be able to legally work in the United States
• Must be able to pass a background check
• Must be able to pass a drug screen and breath alcohol test (if applicable)
• Must complete employee health meeting

Education/Licensure/Certification:

• High School Diploma or equivalent preferred
• Unencumbered License/Certification (if applicable)

Experience:

• Familiar with Medical Terminology helpful
• Past knowledge of all Microsoft Office products
• Bilingual preferred

Position Classification: Non-exemptCompensation Range: $19.16 to $26.82Benefits: Medical, Dental, Life, Retirement, Paid Time Off