Clinic Patient Service Representative - Residency - Full Time - Trinity Health : Job Details

Employment Type:Full timeShift:Description:Pay Range: $11.70 - $16.12Shift/Hours: Monday through Friday 8 am to 5 PMJOB SUMMARY The Patient Service Representative (PSR) greets and welcomes patients and visitors to the clinic demonstrating strong inter-personal skills and a professional demeanor. The PSR is responsible for managing front desk responsibilities including maintaining patient flow, scheduling appointments, appropriately handling phone calls which may include entry into the E HR message center, validating insurance eligibility, entering demographics, insurance, and other pertinent information into the clinic and hospital patient accounting systems, and determining and collecting time of service payments and/or past due balances at the time of appointment. POSITION QUALIFICATIONSEducation [formal]: High school diploma or equivalent; knowledge of medical terminology is preferred.Experience: Six months of office experience required, preferably in a medical office setting. Computer experience required.Special Skills and Competencies:Typing speed of 35 words per minute (verified by testing) preferredAbility to maintain a high degree of confidentialityAbility to perform multiple tasks simultaneouslyDemonstrates strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with physicians, the public and hospital staff at all times.Ability to discuss personal and financial matters with patients and families.Mercy offers:Competitive wages, including weekend and night differentialsBenefit Package (Blue Cross Blue Shield of Michigan) for positions 16 hours per week or greater.Educational assistanceSuccess Sharing - a bonus when the organization meets its goalsAll offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen and post offer exam.EEO Employer F/M/Veteran/DisabledOur Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.