Job DescriptionThe Scheduling Clerk is responsible for coordinating schedules and appointments between doctors and patients.Job RequirementsJOB REQUIREMENTSMinimum Education
- High school diploma or equivalent required.
Minimum Work Experience
- Experience in patient registration and clinic scheduling preferred.
Required Skills
- Must be able to multi-task, and possess customer service skills.
FUNCTIONAL DEMANDSPhysical RequirementsSitting - = to or greater than 32%Walking - 16-31%Standing - 1-15%Bending/Squatting - 1-15%Climbing/Kneeling - 1-15%Twisting - 1-15%OSHA CategoryMinimal potential for direct exposures.Visual and Hearing RequirementsMust be able to see with corrective eye wear.Must be able to hear clearly with assistance.Color vision ability required.Other Physical/Environmental DemandsLifting - 0-50lbs, 50lbs or more with assistanceCarrying - 0-50lbs, 50lbs or more with assistancePulling - up to 100lbsPushing - up to 100lbsESSENTIAL FUNCTIONS
- Scheduling, rescheduling, canceling and confirming patient appointments.
- Courteously receiving incoming telephone calls and entering phone messages as needed.
- Provide positive and courteous customer service over the phone while maintaining a professional presence at all times.
- Maintains a good working relationship with physicians and their staff.
- Other duties as assigned.
ORGANIZATIONAL EXPECTATIONST.J. PledgeI Will Show Compassion-see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.-recognize that each and every interaction I have at T.J. Regional Health matters-show kindness and compassion towards my customers at all times-be sensitive to the personal and private needs of every customerI Will Cooperate With Others-maintain zero tolerance for abusive behavior-listen and be willing to accept fault when I make a mistake-never underestimate the power of an apology-refrain from blame and judgment-bring a sense of calm to stressful situationsI Will Collaborate With Others-value myself and every coworker as an equal part of one GREAT team working together-treat others in a way that I would like to be treated-participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health-foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults-speak honestly, seek truth, and act with integrity towards my teammates-value the uniqueness and expertise that each team member contributes to the whole-meet the need of the moment, regardless of whether or not it is considered part of my jobI Will Communicate-smile - at everyone-always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction-follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away-escort any customer in need (visitors, patients) to their destinationI Will Adapt To Change-be a part of the solution when I am presented with a challenge-embrace change and set the example for those around me-accept openly when there are changes that T.J. Regional and/or I have no control over-manage the expectations of others by explaining duration and next steps as often as neededI Will Be A Champion-serve with passion-view myself as an owner of T.J. Regional Health and act accordingly-take responsibility for the physical appearance of T.J. Regional Health, including my work area-go out of my way to daily thank and compliment my customers and coworkers-dare to make a difference and be exceptional-constantly try to improve myself and T.J. Regional Health-speak positively about T.J. Regional, while at work and in public places outside of work
