Clinical Information Systems Specialist - Cherokee health Systems : Job Details

Clinical Information Systems Specialist

Monday-Friday 8:00am - 5:00pm

Full-time (40/hour per week)

Location: Talbott, TN

Cherokee Health Systems is seeking compassionate, service-oriented individuals to join our team! Do you enjoy helping others? Giving back to the community? There is nothing more rewarding than knowing what you do at the end of the day matters to someone.

Who we are:

Cherokee Health Systems is a comprehensive healthcare organization caring for over 70,000 patients across 13 counties in Tennessee. We provide integrated primary medical, behavioral, dental, optometry, and clinical pharmacy services through our nationally recognized integrated model of care. Cherokee Health Systems is a unique hybrid safety net , holding designations as a Federally Qualified Health Center, Licensed Alcohol and Drug Treatment Facility, and Licensed Community Mental Health Center. We are committed to serving our mission to care for all, regardless of ability to pay, through innovation, excellence, and teamwork. We are a resilient organization, strengthened by collaboration across all functions of the system, including clinical care, finance, human resources, information technology, and operations.

SUMMARY

Provide tier 2 support for the Electronic Health Record (EHR), Practice Management System (PM), and other associated clinical information systems. Aid with ongoing testing, implementation and optimization of the Health Record, Practice Management, and other clinical information systems.

RESPONSIBILITIES

* Collaborate in the ongoing implementation, optimization, and maintenance of the Health Record, Practice Management, and associated clinical information systems, including end user support, vendor management, project management.

* Respond to support tickets; provide support, resolution, and recommendations to end users/IT support staff.

* Escalate issues occurring in the Health Record, Practice Management, or any other clinical information systems to the appropriate team members.

* Assist with Clinical Information Systems Maintenance including but not limited to: (1) Creating and maintaining user accounts. (2) Investigate and prepare duplicate charts to merge. (3) Maintaining ICD10, CPT, HCPCS, SIM, and NDC codes. (4) Maintaining pharmacy information. (5) Maintaining service items codes and service categories. (6) Maintaining the lab vendor test compendium. (7) Create and Maintain provider and template defaults. (8) Aids in maintaining Data Integrity of the Health Record, Practice Management, and Document (9) Management applications. (10) Uploads medical records sent electronically or by disc from outside healthcare facilities. (11) Maintaining a Vaccine Inventory Platform.

* Provide feedback to the Clinical Information Systems Administrator on workflow observations.

* Interface with clinical trainers to assist with on-going data collection and evaluation of training needs.

* Knowledgeable of regulatory requirements, initiatives, and best practices for Patient Centered Medical Home, and UDS.

* Participate in the configuration and deployment of new clinical information systems and enhancements to existing applications.

* Serve as a Clinical Information Systems Super User to provide training, guidance, and direction to other users.

* Assist with monitoring Clinical Information Systems such as: Interfaces, E-prescribing, Patient Portal Platform, Patient Intake Platform, Referral Management Platform, etc.

QUALIFICATIONS

Education & Experience:

* Two-year Associate Degree: two to four years related experience and/or training; or equivalent combination of education and experience.

* A degree or experience in a Healthcare or IT related field is a plus.

* Knowledge and experience with Electronic Health Record and Practice Management software application is plus.

* Experience in a Federally Qualified Health Center environment is a plus.

* Knowledge and experience with Ambulatory Clinic operational workflows are a plus.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.