Clinical Lead - Valley Health Systems : Job Details

Job Summary: The emphasis of the position is assist the Clinical Manager with the day-to day oversight of the clinical operations as well as daily patient care. Furthermore, this position also handles day-to-day patient care within the setting of a primary care health center under the supervision of Clinical Manager and provider. Essential Duties and Responsibilities: Lead Duties: • Assist the Clinical Manager with the supervision and management of the clinical operations of the site. Clinical operations include maintenance of: supplies, facility, regular hours, consistent staff, lab services, patient charts, follow-up logs, patient education and counseling services, patient education materials, staff continuing education, new employee training, budget, scheduling, etc. • Assist the Clinical Manager with the facilitation of communication among staff and administration, i.e. regular staff meetings, participation in employee evaluations. • Assist the Clinical Manager with monitoring of services provided by clinical staff. Including patient flow, time management, patient courtesy, quality of patient education, current licensure, etc. • Assist the Clinical Manager with the general supervision of office staff and clinical staff, jointly with the Office Manager. • Assist the Clinical Manager with the monitoring of services provided by adjunct service staff. (Nutrition, security, housekeeping, etc.) Includes: time management, professionalism, patient courtesy, supplies, reliability, thoroughness of work, etc. • Delegate responsibilities as appropriate. • Participate in the interview/hiring and orientation process of future staff. Clinical Duties: • Initial triage of patients regarding urgency of presenting problems. • Locate patient in examination room and make available to the provider all medical records of the patient and any supplies or instruments that may be required by the provider. • Collect and record complete first order data (history and basic vital signs) before a patient is presented to the provider. • Assist provider as required in treatment or examination of patient. • Perform authorized lab tests and record information in designated files. • Perform EKG tests as required. • Keep all rooms supplied to needs of provider and staff. • Check rooms for cleanliness after each patient visit. • Maintain check on health center supplies and list items to be purchased. • Schedule diagnostic test for patients as per provider's order as needed. • Provide instruction to patients in areas of medications, diet, health maintenance and diagnostic tests. • Record and observe provider orders. • Prepare specimens for outside lab test. • Make notations in EHR. • Ensure patient comfort and well-being while at health center. • Assist provider with procedures as needed. • Administer medications to patients according to provider orders. • Prepare sterile materials for use as needed. • Dispose of expendable material according to sanitation guidelines. • Performing nursing tasks such as dressing changes and ear irrigation as ordered by provider. • Identify family and environmental patient problems, and work with local health agencies and professionals in their solution. • Apprise the county health department by standard reporting procedure of any patient problem having public health implications. • Assist in care coordination which may include obtaining test and referral results and communication with various entities including but not limited to community organizations, health plans, facilities and specialists. • Proactively address needs of the patients and families through the concept of population management. • Effectively communicate with all patients with specific attention to the vulnerable patient population. • Provide self management support in the form of patient coaching and motivational interviewing when appropriate. • Acknowledges the importance of a team approach when providing patient care. • Communicates and coordinates effectively when providing patient care. • Actively participates in the medical home care team which is comprised of clinical and non-clinical working together towards a common goal: delivering quality care to our patients. • Maintain compliance with the organization's confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA). • Maintain compliance with all company policies and procedures • Other duties as assigned. Education and/or Work Experience Requirements: • Licensed LPN or RN or Certified Medical Assistant • Must maintain appropriate state licensure or certification • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices • Physical Requirements/Working Conditions: • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards • Must be able to talk, listen, and speak clearly on the telephone • Position requires manual dexterity for operating standard office equipment. • Position requires the ability to maintain concentration and attention to detail for long periods of time in order to maintain accurate records pertaining to patient and/or account information. • Position functions within a normal office environment.