Clinical Phone Specialist (LPN, CCMA, CMA, RMA) - Hackley Community Care : Job Details

Clinical Phone Specialist (LPN, CCMA, CMA, RMA)

Job Type: Full-time / Non-Exempt

(Mon-Friday: 4 days from 7:30 a.m.- 5 p.m. One early day scheduled off at 2 pm.)

Job Location: Muskegon, MI

Hackley Community Care (HCC) is a Federally Qualified Health Center that provides comprehensive healthcare services-including medical, dental, mental health, and pharmacy care-to residents of Muskegon County. HCC is looking for a highly self-motivated individual with exceptional phone and clinical skills.

Under the direction of the Site Manager, the Clinical Phone Specialist functions using a team-based approach as a member of the Integrated Care Team and is the patient's first line contact with the medical staff when they call with a concern or question.

Benefits and Perks:

* Desirable & Rewarding Practice

* Supportive & Collaborative Team

* Patient-Centric Focus

* Competitive Compensation Package

* Exceptional Benefit Package

* Paid Time Off

* Paid Holidays

* Quarterly Bonus

* Retirement plan with company contribution

* Vendor Discounts

Job Qualifications and Special Skills include:

* High school diploma or equivalent required.

* Graduation from an accredited medical assistant or nursing training program required.

* Current, active, and in-good-standing Medical Assistant certification or LPN licensure in the State of Michigan.

* CPR/Basic Life Support (BLS) certification required.

* Knowledgeable in nursing principles, practices, and protocols.

* Strong oral communication skills, with the ability to effectively assess patients during limited phone conversations.

* Capable of working independently as well as part of a team.

* Accurate and professional oral and written communication skills.

* Passionate about working with underserved populations.

* Proficient in computer skills, including EHR software programs.

More About Us:

Hackley Community Care is a Federally Qualified Health Center in Muskegon, Michigan. Our staff of 300 brings comprehensive medical, dental, behavioral health and support services to families in greatest need in Muskegon County and surrounding areas.

We have a long-standing reputation and commitment to serving our patients and our staff through our core values of quality, integrity, respect, and compassion. These core values serve as strong groundwork to continue in our work of DEI and ensuring that our staff have the culture, tools, and training to do their best work. At Hackley Community Care, We Commit to a Culture of Equity and Inclusion that Promotes and Celebrates a Unified Community through Diverse Voices. Hackley Community Care: Where the 'We' begins and ends with 'Me' .