Clinical Services Assistant - La Clinica : Job Details

Clinical Services Assistant

Ashland Highschool

Full Time | Hourly

We're committed to compassionate care for all. Our patients. Our employees. You.

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We're looking for the right team members to treat our patients with this level of care.

We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony.

The Clinical Services Assistant maintains the health center's supplies and inventory, manages the immunizations program and facilitates the patient assistance program.

Accountabilities Include:

General Responsibilities:

* Maintains inventory of health center's medical and office supplies.

* Works with vendors and supply representatives to maintain up to date inventory.

* Manages deliveries of clinic supplies and medical equipment.

* Answers patient calls on care team line.

* Conducts monthly pharmacy and supply inventory inspections.

* Manages returns of expired/discontinued medications and medical supplies.

Vaccine Management:

* Maintains vaccine inventory in accordance with the VFC Program.

* Monitors and maintains vaccine and pharmacy temperature logs.

* Manages ALERT transfers and incoming shipments.

* Submits vaccine management reports.

* Updates and maintains stock of Vaccine Information Statements.

* Responds to afterhours temperature alarms.

* Obtains and maintains required trainings for VFC program recertification.

* Participates in VFC program site visits.

Instruments and Equipment:

* Coordinates calibration, maintenance and repairs of medical equipment and instruments.

Patient Assistance:

* Assists patients in obtaining free or reduced cost services and medications.

* Responsible for following workflows that result in capturing activities to meet patient engagement standards as outlined in the APCM program.

* Other duties as assigned.

Customer Service:

Develops and maintains professional, support-oriented working relationships with patients, employees, team members, and community partners. Demonstrates continuous improvement in achieving developing and fully competent levels of La Clinica's Behavioral Standards.

Follow La Clinica's SERVE standards and they are the following:

* Service: I provide, helpful service focused on the needs of others.

* Empathy: I welcome and connect with you on a personal level.

* Relationships: I create partnerships, working a way that benefits everyone.

* Value: I recognize the importance of others and treat everyone with respect.

* Excellence: I go above and beyond to deliver an exceptional experience.

Qualifications:

Must be able to interact with a variety of individuals at various levels under stressful circumstances while exercising sound judgement, tact, and diplomacy; work productively both independently and in a team setting; communicate with clarity, both verbally and in writing to groups and individuals, be an exceptional listener, and be flexible and adaptable within a fast-paced primary care setting.

Education and/or Experience:

Required:

* Minimum: High School Diploma or General Education Degree (GED).

* Medical Terminology (required upon completion of training period).

* Excellent interpersonal communication and problem-solving skills.

* Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions.

* Skilled at using computers as applicable to area of work (Microsoft office: Excel, Word).

Language Skills:

Must have the ability to communicate with clarity, both verbally and in writing; read, analyze, and interpret complex documents, regulations, policies, and procedure manuals; and create professional business documents. Preferred bilingual English/Spanish.

Equity Statement:

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization's vision of absolute excellence, open-hearted community, and well-being for all.

For more information, please visit our website at:

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.