Cloud Administrator / Platinum Support - Honeywell International : Job Details

As a Customer Support Coordinator here at Honeywell, you will play a critical role in providing white glove level service for our Platinum customers. You will be responsible for technical support case creation, system advisement, case management and escalation follow-up, along with general coordination between other internal teams on behalf of our Platinum Support customers. You will work out of our Pittsford, NY location on a hybrid work schedule. KEY RESPONSIBILITIES Primary contact for Platinum level customers Technical support case creation and escalations Manage dashboard for technical support case and engineering escalation aging Hosting issue status and advisement calls with ownership of call agenda Maintaining and strengthening cross-functional relationships with key internal teams including Technical Support, Engineering, Sales, and Product Management on behalf of the customer BENEFITS OF WORKING FOR HONEYWELL In addition to a performance-driven salary, cutting-edge work, and ...Latin, Support, Administrator, Cloud, Technical Support, Product Management, Manufacturing, Technology