Club Operations Supervisor - Hei Hospitality Llc : Job Details

About UsAt Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride increating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.OverviewThe Racquet Sports Program & Events Coordinator is responsible for the administrative and logistical management of all racquet sports programs, events, and activities at the club. This position plays a key role in program planning, member engagement, and ensuring smooth execution of racquet sports events, including tennis and pickleball tournaments, social mixers, and instructional clinics. The ideal candidate is highly organized, detail-oriented, and has excellent communication skills to enhance member experiences and program participation. This role places a strong emphasis on administrative work, ensuring seamless scheduling, communication, and data management.ResponsibilitiesAdministrative & Program Coordination:

• Oversee scheduling and registration for racquet sports programs, lessons, and events.
• Maintain accurate records of program participation, membership engagement, and billing.
• Assist in developing and implementing racquet sports programming to increase member involvement.
• Coordinate court bookings, lesson schedules, and event logistics.
• Serve as the primary point of contact for member inquiries regarding racquet sports activities.
• Manage databases, reports, and statistics related to racquet sports participation and financial performance.Event Planning & Execution:
  • Organize and manage club tournaments, leagues, social events, and instructional clinics.
  • Handle event logistics, including participant registration, facility setup, and promotional materials.
  • Work with the marketing team to develop promotional campaigns for upcoming events.
  • Collaborate with vendors, sponsors, and external partners to enhance event experiences.
  • Track event success metrics and provide reports for continuous improvement.Member Engagement & Communication:
    • Develop and distribute newsletters, flyers, and digital content to promote racquet sports activities.
    • Manage communication with members through emails, social media, and club management software.
    • Gather and analyze member feedback to improve programming and engagement strategies.
    • Assist in new member onboarding and introduce them to racquet sports offerings.
    • Respond promptly to member inquiries and maintain excellent customer service standards.Operational Support:
      • Ensure courts, equipment, and event spaces are prepared and properly maintained.
      • Assist in maintaining inventory of racquet sports equipment and supplies.
      • Support racquet sports professionals with administrative tasks as needed.Performance Factors:
        • Program Efficiency: Ensure smooth coordination of all racquet sports activities and events, with minimal scheduling conflicts and maximum participation. Effectively manage program logistics to enhance the overall member experience.
        • Member Engagement & Satisfaction: Foster strong relationships with members through proactive communication and personalized service. Increase participation rates and maintain high levels of member satisfaction with racquet sports programs.
        • Administrative Accuracy: Maintain precise and organized records, including attendance tracking, billing accuracy, and timely reporting. Ensure that all schedules, registrations, and communications are clear and up-to-date.
        • Event Success: Plan and execute well-organized tournaments, social events, and instructional programs that enhance the club's reputation. Track participation trends and feedback to continuously improve event offerings.
        • Professionalism & Collaboration: Work effectively with club staff, instructors, and members to create a dynamic racquet sports environment. Demonstrate reliability, teamwork, and a commitment to upholding club standards and values.
        • Innovation & Growth: Identify opportunities to introduce new programs, events, or technologies that enhance the club's racquet sports offerings. Stay informed of industry trends and member preferences to drive continuous improvement.
        • Attendance/ Punctuality and Dependability: Depended upon to report to work at the scheduled time, is seldom absent from work, and keeps unplanned absences to a minimum. The Employee follows company policy of reporting/planning absences and going through the correct channels to request time off. Completes work in a timely, accurate and thorough manner, is conscientious about assignments and deadlines.Normal Work Schedule: Flexible to accommodate 5, 9.5-hour workdays or another variation of 47.5 hours per week with extensive overtime during peak business periods, 30 minutes for lunch unpaid.
          • Teamwork and Flexibility: Ability to help and share knowledge or expertise with others. Responds and adapts positively to new ideas, requests, and/or changing situations. Provides meaningful feedback and responds well to constructive criticism.
          • Communication and contact: Communicate effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the company. Presents information and expresses ideas in a clear, concise, and in a well-organized manner; demonstrates grammatical prose when drafting letters, memoranda, and other forms of written communication. Listens attentively and provides appropriate feedback to ensure understanding.
          • Relationships with others: Provides cooperative, responsive, and courteous service to clients and staff. Exhibits a professional and courteous demeanor and responds positively, yet quickly to special requirements or circumstances; works to maintain constructive working relationships.
          • Initiative and Productivity: Initiates work activities, seeks responsibility, and makes efforts to improve knowledge and skills. The Employee thinks along original lines, finds new and effective ways of doing jobs, and makes suggestions for improvements. The volume of work consistently done in relation to the volume considered to be a standard requirement of the job. Accuracy, attention to detail, thoroughness, and neatness.
            • Judgment and Analytical Ability: Seeks clarification when unsure. Knows when to consult and when to act independently. Keeps supervisor informed of status and potential problems. Correctly determines work priorities and treats confidential information appropriately.QualificationsSkills:
              • Actively Listening: Give full attention to what managers, supervisors, coworkers, and clients are saying, taking note to understand the points being made, asking questions as appropriate. Determine the needs of your clients by actively listening to provide an exceptional product and experience.
              • Speaking: Clearly communicate with managers, supervisors, and colleagues. Clearly communicate with clients to produce a great product and experience.
              • Time Management: Manage the time you have with your clients/group to deliver an effective product in the time provided. Efficiently manage the time you have on assigned tasks.
              • Critical Thinking: Follow safety protocols. Make sound decisions regarding safety issues related to weather, changing conditions, animals, and client behaviors.Abilities:
                • Oral Expression: The ability to communicate information and ideas in specific terms that others will understand.
                • Problem Sensitivity: The ability to recognize that there is a problem and determine the best course of action to remedy the issue; whether handling it yourself or notifying a supervisor or manager.
                • Written Comprehension: The ability to read and understand information that is presented in writing.
                • Oral Comprehension: The ability to listen to and understand information as it is presented through spoken words and sentences.
                • Communication: Ability to communicate and work with a variety of ages and skill levels.
                • Teamwork: The desire and ability to work in a cooperative, team-oriented atmosphere.Education and Experience:
                  • Bachelor's degree in Sports Management, Hospitality, Business Administration, or a related field preferred.
                  • Experience in program coordination, event planning, or administrative roles in a club, resort, or recreation setting.
                  • Strong proficiency in administrative tasks, including data entry, reporting, and scheduling.
                  • Knowledge of tennis and racquet sports is a plus but not required.
                  • Strong organizational and multitasking skills with attention to detail.
                  • Excellent verbal and written communication skills.
                  • Proficiency in Microsoft Office, club management software, and social media platforms.
                  • Ability to work flexible hours, including evenings, weekends, and holidays as required.
                  • Must be able to lift tennis equipment or other materials up to 30 pounds.
                  • Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'You Decide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr