CLUB RUNNER - SOHO HOUSE CHICAGO - SoHo House : Job Details

The vibe

At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it's a private members' club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it's our people who make that happen.

The role

At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.

A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.

Main Duties

* Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders

* Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options

* Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feed, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.

* Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests

* Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable

* Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to

* Clean and stock server alley and expo area

* Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

* Performs other duties as assigned by supervisor/manager.

Required Skills/Qualifications

* Minimum of 2+ years' experience in similar capacity

* Must be at least 18 years of age

* Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure

* Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests

* Must be able to demonstrate competency as outlined in the training schedule and Club School

* Must be able to work flexible shifts and schedules, including weekends and holidays as needed

* Ability to take direction, work in a team environment and autonomously

* Tips certified and POS knowledge

Physical Requirements

* Must be able to seize, grasp, turn and hold objects with hands.

* Must be able to work on your feet for at least 8 hours.

* Fast paced movements are required to go from one part of the club to others.

* Must be able to move, pull, carry, or lift at least 40 pounds.

* Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

* Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

* Paid Time Off: Full- Time Employees have sick day's + vacation days

* Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically

* Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

* Learning & Development: An extensive range of internally and externally run courses are available for all employees.

* Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

* Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.