Description:
SUMMARY:
The Clinical staff (CMA, General Clinic RMA, or LPN I) are multi-skilled health professionals who work interdependently with other healthcare professionals to provide quality healthcare to the patient. They are trained to perform both administrative and clinical skills. The goal of the clinical staff is to optimize outcomes and improve the quality of life for patients through efficient, cost effective care.
POSITION REQUIREMENTS:
People:
Patient Satisfaction/Responding to Patients:
Appropriately schedules time off/Limit unscheduled absencesRespond to telephone inquiries relating to department services.Return patient calls promptly.Notify Patient of test results in a timely manner per clinic/department policyProvide clean and comfortable environment for patients.Perform all duties in a timely and efficient manner.Schedule follow-up injections as neededService:
Prepare patients for examinations, procedures and give follow up injections (if applicable)
Greet and arrive the patientFollow patient verification protocolProvide high level of customer serviceAccurately obtain and record medical histories verify all allergies, medications, and vital signs per clinic and department protocolOrder, collect and prepare laboratory specimens as neededExplain treatment proceduresEnsure proper consents have been signed prior to the procedure by both the patient and MDDraw up and/or give injections as ordered by MDPerform vial testing for follow-up patients per department protocolAssist the physician during examinations and procedures as needed
Provide educational materials and aftercare instructionsSupply proper equipmentApplies universal precautions and maintain a sterile field as appropriate for proceduresPrepare dressingsClean and dress wounds by order of physicianTake photographsRemove staples or suturesPrepare and administer medications as directedOrder x-rays, culturesRespond to prescription requests/refillsPerform other clinical functions as delegated and supervised by the physicianEscort patient to the secretary, patient access service associate, or financial counselorPrepare pathology form, cup collection label, log and record per policyRecognize and respond to emergencies per policyPerform administrative duties as directed
Document patient communications and treatments accurately and appropriatelyAnswer telephones and respond to clinical voice mail messages per policyObtain prior authorization for medicationsManage KPI reports including duplicate medication and medical reconciliationMaintain task listsComplete charge tickets, labels, consents, dx codesOther duties as assignedPost Operative Follow up
Calls post-operative patientsResponds to prescription requests/refills.Provides aftercare instructions.Quality:
Computers: Electronic Medical Records & Practice Management Tasks:
Accurate Documentation of: All patient history, injections and patient education per clinic policyInput charges, notes etc. into Touch works per policyE-Fax and call prescriptionsMonitor & complete daily clinical tasks per department protocolMaintain rooms, equipment and supplies:
Clean rooms and change linens per clinic policy.Empty exam rooms of instruments that need to be cleaned secure nurse's station cabinets nightly.Dispose of all biohazard material per clinic policyAssist with ordering clinical supplies as needed. Put away stock upon arrival.Perform inventory of products and prepare reports as requested.Maintain inventory and stocking of productsSterilize and clean equipment and supplies per established protocolsEnsure maintenance of equipment is maintained.Review department stock medicationsClean exam room and nurses station counters and chairs per clinic policySafety: Ensure Patient & Staff Safety:
Follow OSHA guidelinesFollow universal precautions when caring for patients; Use PPE as directedFollow all PSC policies when caring for patientsProvide wheelchairs and assist patients with ambulation as needed.Ask for assistance when needed for lifting or transfer patientsFinance:
Proactively Assist in Fiscal Management of Clinic Resources:
Assist with maintaining established par levels on regularly used supplies.Avoid the need to over-night items or pay increased shipping fees for rush orders.Notify manager or discuss with peers blocks of time when there are no appointments tomaximize down time completing tasks that are difficult to due during a busy clinic.Growth:
Work Collaboratively to Promote Increase in Clinic Patient Volume
Assist MD's, department manager and marketing director with department as neededLook for ways to expand the clinic services and patients. Discuss with department manager as needed.Other duties as assigned
This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.
Refer to the department policy and procedure manual for procedure specific personal protective equipment requirements.
PM22
Requirements:
PREFERRED QUALIFICATIONS:
Graduation from a accredited Medical Assisting, Surgical Tech or Practical Nursing ProgramCurrent Certification or Licensure with no restrictionsCurrent BLS CertificationKnowledge of infection control, sterile technique and basic health and safety precautions applicable for work in a clinic settingUse and apply medical terminology appropriatelyThorough knowledge of general clinical principles, methodology and measures for outcomesAdministrative skills necessary to effectively manage office practiceRequires ability to stand for up to eight hours a day, bend, reach, squat, kneel, move, lift of patients and/or equipment up to 35 lbs.PERSONAL CHARACTERISTICS:
High energy levelStrong interpersonal skills; tactfulAbility to relate sensitively to patients needsExcellent telephone skills and etiquetteMaintains confidentialityUses discretion and sound judgmentAbility to establish credibility with physicians, staff, and patientsAbility to multi-task; resourceful and well organized; takes initiativeAlways mindful of quality improvement and cost-efficient careTeam playerAbility to maintain positive attitudeWell-groomedPId7ea43fc3962-26289-#######7
