CNB Bank, Loan Servicer - CNB Bank : Job Details

Description

A Loan Servicer ensures the best possible experience with regards to the life of the client's loan. In this position, a Loan Servicer is responsible for the upload of closed loans on our core system, performs maintenance on the core system with any changes that may occur throughout the life of the loan, and ensures all loans meet the compliance standards.

Below is a list of essential job functions. Additional responsibilities may be assigned in the position

FOCUS ON ACCURACY AND ATTENTION TO DETAIL

• Completes the final upload process for all new loans to our core system, while verifying that the loans adhere to the procedures and compliance standards are set in place. Responsible for maintaining loans on the core system with payment and term adjustments, tracking and/or payment of taxes and homeowner's insurance, and ensuring all collateral is sufficient or released as requested.

PROVIDE ENHANCED CLIENT SERVICE

• Work collaboratively with lenders, underwriters, and client service agents to ensure our clients are taken care of and resolve any concerns that may occur. The client is our main priority and to accomplish this requires the ability to multi-task.

FOSTER OUR CULTURE

• Possess and display a positive approach in managing change, while demonstrating excellent communication skills through effective conversations and collaboration. Be the source of exceptional client and employee experiences. Seek opportunities to support volunteerism in the local community's awareness events, increase the bank's outreach, and foster new business.

EMBRACES TECHNOLOGY

• Explore efficiencies in technologies to improve processes within the bank. Embrace advancements in banking technology and internal applications.

SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIES

• Takes advantage of training opportunities to advance knowledge of rules and regulations that affect the servicing process. Looks for opportunities to improve and make processes more efficient. Advancement in this career includes a demonstration of all aspects of the loan-servicing department and the responsibilities within the department.

Training tracks are available to help employees understand how this job impacts other areas of the bank, provide tools to have effective conversations, and be successful in a new role. Annual, job-specific training opportunities are assigned and/or available for timely completion. May require some travel.

Requirements

QUALIFICATIONS, EDUCATION, & EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential job requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A background check will be conducted. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.
• TECHNOLOGY SKILLS: Ability to use telephone systems and possess good computer skills including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
• PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match and profit-sharing program
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!Eligibility requirements apply.

CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.