DescriptionThe Co-Manager is responsible for leading a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at Sunburn. Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Development of high customer experience standards and industry leading customer engagement through sales training and product knowledge.
- Implement a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.
- Work closely with GM and other Co-Managers to exceed sales volume and KPI goals.
- Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume tier.
- Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI's.
- Manage performance and coach team members on poor performance and violation of company and compliance policies in partnership of GM and HRBP.
- Provide leadership, training, guidance, and support to team members that fosters continuous learning and improvement in performance of the stores.
Basic Qualifications
- Two years of related experience in supervising training, quality, and customer service in retail.
- Microsoft Office skills in Word, Excel, and Outlook.
- Minimum 21 years of age
Preferred Qualifications
- Store management and sales experience.
- Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.
- Dispensary-related experience a plus.
- Provide exemplary customer service and represent the business with pride.
- Business Acumen
- Communication Proficiency
- Ethical Conduct
- Leadership
Supervisory Responsibility This person is directly responsible for managing the Retail store team. Travel Requirements This position may require travel. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Authorization/Security Clearance There is no visa or H-1B sponsorship. Physical Requirements and Working Conditions Work is performed in a retail environment and requires the ability to sit and stand for long periods and to operate standard office equipment and keyboards. Prolonged periods of sitting or standing and bending and kneeling to obtain products for customers and to maintain the visual appearance of the store. Employees should be able to lift 10 lbs. consistently and 50 lbs. occasionally. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Green Sentry, LLC is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Green Sentry prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Green Sentry conforms to the spirit as well as to the letter of all applicable laws and regulations. Scope The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Green Sentry, LLC, and its employees, including:
- Recruitment
- Employment
- Promotion
- Transfer
- Training
- Working conditions.
- Wages and salary administration.
- Employee benefits and application of policies.
The policies and principles of EEO also apply to the selection and treatment of independent contractors, personnel working on our premises who are employed by temporary agencies and any other persons or firms doing business for or with Green Sentry, LLC. (Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)
