Collections Account Manager - Clipboard Health : Job Details

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We've been featured onYC's Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

Role Overview:

The Billing Account Manager ensures the successful management of billing processes for Clipboard Health's facility partners. You will be a vital resource for facilities, resolving billing issues, maintaining accurate invoicing, and managing financial relationships.

Responsibilities:

• Manage a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.
• Conduct high volumes of outbound calls to chase customers with past due account balances.
• Help resolve customer invoice disputes and other billing related issues.
• Manage customer payments and remittances.
• Build trust with providers and healthcare executives through strong financial acumen.
• Clearly articulate the billing processes and educate stakeholders on invoicing procedures.
• Gather and relay feedback to improve billing systems and processes.
• Collaborate with internal teams to execute billing-related initiatives and trials.

Success Factors:

• Extreme Ownership: Take full responsibility for managing billing issues and solutions.
• Curiosity: Investigate and understand the root cause of billing problems.
• Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.
• Adaptability: Thrive in a fast-paced, evolving market.

Requirements:

• Experience in relationship management and billing processes preferred.
• Excellent verbal and written communication skills.
• Willingness to work with US working hours.

Benefits:

• Competitive pay
• Unlimited PTO
• Fully Remote
• Opportunity to make a significant impact with healthcare customers