Collections Associate - IMA Financial Group : Job Details

ESSENTIAL JOB RESPONSIBILITIES include but are not limited to:

The primary responsibility of this role is to manage and collect overdue payments from customers while maintaining positive relationships and promoting timely account resolution. The Collections Associate will be tasked with ensuring that the company's outstanding invoices are paid in full, accurately tracking payment progress, and communicating with clients to resolve payment issues.

• Perform other work-related duties as assigned.
• Essential job responsibility examples
  • Interact professionally and timely with clients via email and phone
  • Perform functions of the role within IMA office 80-100% of the time

Customer Account Management:

• Monitor and manage accounts with outstanding balances.
• Review and track overdue invoices, ensuring that payment due dates are met.
• Reach out to customers via phone, email, or letters to follow up on unpaid bills and facilitate payment arrangements.

Data Entry & Record Keeping:

• Accurately update customer records in the company's database or ERP system.
• Maintain detailed notes of all communications, payment plans, and follow-up actions.

Reporting & Analysis:

• Prepare regular reports on collection activity, aging accounts, and payment statuses for management review.
• Analyze accounts receivable data to identify patterns and suggest improvements to the collections process.

Customer Service:

• Provide excellent customer service by addressing questions and concerns in a professional, courteous, and timely manner.
• Act as the point of contact for clients regarding payment inquiries or account issues.

Compliance & Documentation:

• Ensure all collections activities comply with relevant laws, regulations, and company policies.
• Maintain accurate and thorough documentation for all collections activities and communications.

Collaboration:

• Work closely with the finance, sales, and customer service teams to ensure seamless account management and payment resolution.
• Escalate unresolved accounts to management or legal teams as necessary.

REQUIRED EXPERIENCE AND SKILLSinclude but are not limited to:

• 0-2 number of years of similar or related experience
• Experience with MS Office products preferred/required (specifically PowerPoint, Outlook, Word, Power BI and Excel)
  • Bachelor's Degree required

Competencies & Traits:

• Business Acumen
• Professionalism
• Building relationships
• Self-Direction
• Manage Client Relationships

Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following: Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Health Club Reimbursement, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate's geographic location, prior relevant experience, and their knowledge, skills, and abilities.

Why Join IMA?

We've built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It's this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we're big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry

• 2020-2023Business Insurance Magazine Best Places to Work in Insurance
• 2023 Inc. Magazine's Best Workplaces
• 2023 Denver Business Journal's Best Places to Work
• 2022-2023 Connecticut TopWork Places
• 2021-2023 Inc. 5000's List of Fastest Growing Companies
• 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
• 2022-2023 Kansas City Business Journal's Best Places to Work
• 2021-2023 Charlotte Business Journal's Best Places to Work
• 2021-2023 Los Angeles Business Journal's Best Places to Work
• 2021-2023 The Salt Lake City Tribune TopWork Places
• 2021-2022 Puget Sound Business Journal's Washington's Best Workplaces
• 2021-2022 Wichita Business Journal's Best Places to Work, #1 in extra-largecategory
• 2021 Dallas Business Journal's Best Places to Work
• 2021 Alaska Journal of Commerce's Best Workplaces in Alaska

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.