Collections Manager - Remote - Achieve Test Prep : Job Details

Job DescriptionAchieve Test Prep is the nation's largest educational consultant specializing in credit-by-examination degree paths. We empower our employees and believe they are fundamental to our success. Headquartered in Wayne, New Jersey, we support working adults on their journey to obtaining a college degree with greater efficiency and affordability through an alternative credit-earning path. As a fully remote company, Achieve promotes a work-from-home model, fostering employee engagement, inclusivity, and work-life balance.NOTICE: Complete the pre-screeners during the application process to be considered for this position.Job SummaryAchieve Test Prep is seeking an experienced and strategic Collections Manager to lead and optimize our offshore collections team. This role will focus on strengthening multi-channel collections efforts-including SMS, email, direct mail, and outbound calls-while leveraging data-driven insights to enhance collections efficiency and effectiveness. The ideal candidate will bring deep expertise in collections management, proven leadership skills, and a customer-centric approach to drive recovery rates while fostering positive customer experiences.Roles & Responsibilities

• Lead, manage, and mentor the collections team, ensuring adherence to high performance and company standards.
• Oversee the entire collections process, from account delinquency to final recovery, across all communication channels.
• Develop and execute multi-channel collections strategies that optimize recovery rates while enhancing customer satisfaction.
• Regularly analyze performance metrics, providing senior management with reports and recommendations for continuous improvement.
• Identify and implement process improvements, including automation tools and advanced collections strategies.
• Ensure compliance with FDCPA and other debt collection regulations.
• Collaborate closely with Customer Success, Finance, and Development teams to align collections goals with business objectives.
• Utilize CRM and collections software to monitor campaign effectiveness and streamline workflows.
• Handle escalated cases, providing guidance and negotiation support to team members.
• Continuously enhance collections strategies and customer communications to reduce delinquency and bad debt.

Desired Skills & Experience

• Bachelor's degree in Finance, Business, or related field preferred, or equivalent experience.
• Minimum of 2+ years in collections management, with a focus on multi-channel campaigns.
• Demonstrated success in leading high-performing collections teams.
• Skilled in data analysis and reporting with a track record of actionable recommendations.
• Familiar with collections software and CRM platforms (e.g., Salesforce).
• Excellent communication, negotiation, and leadership skills.
• Strong understanding of debt collection regulations, including FDCPA.
• Process-improvement mindset with a focus on results.

Job Details

• Type: Full-time position
• Schedule: Flexible, with at least 4 hours of overlap during the 9 AM - 5 PM EST workday; evening shifts expected on some weeknights.
• Remote: 100% Online

NOTICE: Complete the pre-screeners during the application process to be considered for this position.