Collections Representative - Rose International : Job Details

Collections Representative

Rose International

Job Location : Richmond,VA, USA

Posted on : 2024-09-15T12:31:11Z

Job Description :

•**Only qualified Collections Representative candidates located near the Richmond, VA area to be considered due to the position requiring an onsite presence***

Required Education:

  • High school diploma or equivalent

    Required Qualifications:

  • 2 years' experience in collections department

  • Previous call center experience

  • Strong verbal and written communication skills

  • Ability to perform in a fast paced, highly dynamic environment

    Responsibilities:

  • Inbound and Outbound Collections Calls thru dialing system.

  • Make payment arrangements and offer assistance

  • Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept.

  • Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations

  • Execute calls to assigned accounts in order of the collection system queue priority as established by calling strategy

  • Document all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures

  • Utilize established resources for alternative information to reach clients.

  • Offer/execute payment assistance and settlement programs for clients based upon written policy guidelines

  • Communicate regularly with leadership on status of problem accounts
    • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

    • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

    • Benefits:

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

    California Pay Equity:

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

    Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

    If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

    Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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