Collections Representative - Reliant : Job Details

Reliant Capital Solutions is now hiring Collection Representative to work onsite in our call center conveniently located off in Carmel, IN.Do you share these values - Integrity, Strong Work Ethic, Dignity and Respect?Are you a problem solver and enjoy helping people overcome challenges?Are you self-motivated and driven to strive to meet performance goals?If you answered, Yes then we want YOU to join our team!As a Collections Representative you will:

• Engage consumers to inform and assist them with managing their delinquent accounts
• Using a consultative approach, help consumers identify the most suitable solutions
• Negotiate to resolve the balance due in the best interests of all parties
• Create a sense of urgency using a customer service demeanor
• Remain compliant, positive and professional at all times

Responsibilities:

• Provide methods and solutions with consumers to resolve delinquent accounts
• Continuously receive inbound calls from and place outbound calls using an auto dialer system
• Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
• Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
• Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
• Perform proper skip tracing techniques to identify consumer contact information
• Abide by the FDCPA and other Federal and State collection regulations at all times
• Adhere to both internal/company policies/procedures and industry-wide compliance regulations

Position Details:

• Competitive pay - based on experience
• Potential for monthly commission or bonus based on meeting performance goals/metrics
• Benefits - Medical, Dental, Vision, Life and Disability insurance; 401K, Paid Vacation and Holidays
• Full time (40 hours per week) schedule: Monday - Friday, 8am to 5pm/10am to 7pm (two late nights required), with an occasional Saturday morning hours
• Paid training provided pertaining to collection industry standards and compliance, client requirements, plus innovative ideas and techniques on customer engagement, negotiation, and dispute resolution
• Advancement potential

Job Requirements:

• Must be at least 18 years old
• 1-3 years' experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
• Strong verbal communication skills with the ability to persuade and negotiate
• Computer skills to document calls and navigate software packages, databases and the internet
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members with professionalism
• Ability to commit to working a full time, 40 hour per week, work

Reliant Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial industries as well as government services. Reliant has been awarded numerous awards and accolades in the Collections industry including:

• insideARM's Best Places to Work in Collections (2019, 2020)
• BBB A+ Rating (2007-2021)
• BBB Accredited (2019-2021)
• BBB Torch Award for Ethics Recipient - Category: Customers (2020)
• CV Magazine Corporate Excellence Award (2020)
• Ernst & Young - Entrepreneur of the Year - East Central Finalist (2019)
• Columbus Business First - Fast 50 (2010, 2011, 2018, 2021)
• Columbus Smart Business - Smart 50 (2018, 2019)
• Columbus CEO Women Owned Businesses (2018)

Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply.Reliant Capital Solutions, LLC affords Equal Employment Opportunity (EEO) to for all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual's actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law.Respect. Recover. Reclaim.