Collections Representative (Rochester, NY) - Paladin Consulting : Job Details

Paladin Consulting is currently hiring a Collections Representative to join our team working onsite at our client's office located in Rochester, NY.We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.Job Title: Collections RepresentativeWork Location: Rochester, NYDuration: 2 month contractHours: Monday-Friday 8am-5pmEducation/Experience Required: Job Description:This role is responsible for performing soft collections on outstanding receivables while delivering exceptional customer service. The ideal candidate will build strong partnerships with customers and work collaboratively with credit analysts to resolve payment issues and maintain healthy cash flow.This position requires a professional demeanor, strong communication skills, and the ability to balance the company's financial goals with preserving customer relationships.Responsibilities :

• Soft Collections and Customer Communication:
  • Contact customers via phone, email, and other channels to follow up on overdue invoices in a respectful and customer focused manner.
  • Maintain a professional and empathetic approach to addressing customer concerns.
• Customer Account Management:
  • Review and monitor accounts receivable aging reports to identify overdue accounts.
  • Document all collection activities, customer interactions, and payment commitments.
• Collaborate with Credit Analyst:
  • Partner with the credit analyst to evaluate customer payment trends.
  • Share feedback and insight from customer reactions to help refine credit terms and account strategies.
  • Work together to resolve complex payment issues, including but not limited to disputes or escalations.
• Customer Service Focus:
  • Ensure a positive experience through the collections process.
  • Build and maintain strong customer relationships by understanding their needs and demonstrating a commitment to finding a mutual beneficial solution.
  • Provide prompt and clear responses to customer inquiries about account status, billings, and payments.

Skills & Qualifications :

• Proven experience in collections, accounts receivable, or customer service in business to business (B2B) environment
• Strong interpersonal and communication skills, with the ability to navigate challenging conversations while maintaining positive relationships.
• Demonstrate ability to work collaboratively with cross-functional teams, including credit and finance.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Familiarity with credit analysis processes is a plus.

For more information or to view other opportunities, visit us at www.paladininc.com. Paladin Consulting is an EEOC employer.