Collections Specialist - Russell Tobin & Associates : Job Details

What are we looking for in our Collections Specialist?

Russell Tobin's client, a multinational business software company is hiring for a Collections Specialist in Plano, TX

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Employment Type: Contract/Hybrid

Location: Plano, TX

Pay rate: $20-$23/hr, DOE

Responsibilities:

• Answer customer inquiries by chat, email, and phone
• Provide functional troubleshooting, product feature explanation, and assists with enhanced product features or changes
• Technical mentoring: teaches and provides technical support to front-line agents
• Clear and concise case documentation in shared QuickBase return records
• Handles multiple tasks, switches priorities, and focuses as needed
• Maintaining a work queue and meet service level metrics.
• Collect account balances
• Make outbound calls to customers to provide options to resolve balances due
• Run Credit Report
• Make a decision(s) to delay the collections of a balance due.
• Perform other Payroll Collection activities such as closing customer accounts and collaborating with various departments to make the best decision possible.

Requirements:

• Ability to identify and navigate internal systems
• Ability to accurately use Amazon Connect to track time daily with predefined status's
• Ability to self-start, daily tasks by using SOPs in WIKI, ensuring SLA's are met for each job task
• Competently use CCP to receive and make phone calls and Chats
• Ability to use internal systems for SOPs to ensure quality assurance metrics are met
• Must possess basic computer skills including MS Office Suite
• Proficiency with a 10-key, basic Accounting Skills, and ability to type at a rate sufficient to keep up with the workflow
• High school diploma or GED is required

Nice to have:

• QuickBooks experience a plus
• 1+ years of previous experience in collections, bankcard, banking, or financial services a plus

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. 

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Rate/Salary: $20-$23/hr, DOE