Collections Specialist - Primo Water : Job Details

Overview:

At Primo Water Corporation, we believe in creating healthier lives, healthier communities, and a healthier planet--that's the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years. We believe investing in our associates is vital--we are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers' needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.

If you are a current associate of Primo Water, please apply via myADP.

Pay Rate: $18.00 hourly

M-F 8:00am to 5:00pm

• High school diploma or equivalent
• Collections experience in a high-volume business environment
• Superior communication and customer service skills
• Persistence in following up on unpaid invoices
• Self-starter with strong initiative and drive
• Good judgment and ability to organize and prioritize work
• Strong analytical and investigative skills
• Proficient with Microsoft Office (Excel, Word, Outlook)
• Ability to work effectively in a team environment
• Effectively communicate both internally and externally
• Ability to learn multiple systems, portals and customer interfaces
• Oracle or SAP experience preferred

At Primo Water, we are committed to empowering associates to live our shared values and provide opportunities for our associates to grow and celebrate being part of a winning team. Our comprehensive benefits package empowers you to maximize your money, live a healthy life, and grow personally and professionally.

The Primo Life Advantage: Enjoy a comprehensive benefits package designed to support your overall well-being:

• Full suite of health benefits including Medical, Prescription Drug, Dental, Vision, and Life Insurance
• Income protection, Paid Time off, and Holidays
• 401(k) Savings Plan with employer contributions
• Opportunities for personal and professional growth

Ready to make waves in your career? Join us in our mission to create healthier lives, communities, and a healthier planet. Apply now to become a key player in the Primo Water success story!

Visit to learn more about Primo Water North America. Primo Water is an Equal Opportunity Employer committed to diversity and inclusion.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Primo Water. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Primo Water seeks such skilled and qualified individuals to share our mission.

• The Collection Specialist is accountable for reconciling and collecting on past due accounts. The Collection Specialist will be assigned a portfolio of accounts and be accountable for maintaining an aging goal. This goal will be achieved through the effectiveness of the collection efforts including reconciling, email and call quality, and follow up efforts. The individual will need to work closely with customers to address any/all outstanding AR so it can be paid and collected within desired timeline.
• Contact customers with outstanding past due balances to collect payments within expected time frames
• Manage and maintain A/R for assigned accounts
• Reconcile accounts and provide any/all backup needed to collect on outstanding past due AR
• Identify and resolve root-causes of recurring disputes and delinquent payments
• Initiate suspension or activation of accounts per collection policy
• Achieve collection targets, email and call goals, and aging goals
• Partner and work cooperatively with other teams, as necessary, in handling inquiries and requests and in resolving customer complain
• Compliant with all collection controls and policies
• Fulfill other duties as assigned by management