Collections Specialist - Urbanex Pest Control : Job Details

Collections Specialist Urbanex Pest Control is going through a period of rapid growth, and we are looking for an experienced Collections Specialist with previous experience in account collection and debt settlement. If you've got dynamic communication skills, a desire to help others, and a passion for excellence - we want to meet you! Why Consider Us?

• Salary range of $22-$24/hour plus performance bonus
• Health, vision, and dental insurance with generous company contribution
• Annual reviews and merit-based pay increases
• Paid vacation, holiday, and special day off opportunities (you get a paid day off for your birthday!)
• Professional development opportunities

Job Description Urbanex is seeking a meticulous and proactive Collections Specialist to manage and oversee all collection activities. In this role, you will ensure accurate invoicing, efficient processing of payments, and effective collection of outstanding balances. Your goal will be to maintain financial accuracy and optimize cash flow while providing world class customer service. This role requires a self-starter with excellent communication skills and the ability to handle multiple priorities in a fast-paced environment. Responsibilities:

• Billing Management: Ensure that all customer billing information and invoicing is correct and complete. Manage any billing disputes that are being made by a third party.
• Collections: Monitor accounts receivable and follow up on overdue accounts. Communicate with customers via phone, email, or mail to resolve payment issues and negotiate payment arrangements as needed. Work with third party collections agencies when necessary.
• Record Keeping: Maintain detailed records of all billing and collection activities. Update customer account information and track payment histories.
• Reconciliation: Perform regular reconciliation of customer accounts to ensure all transactions are accurately recorded and discrepancies are resolved promptly.
• Customer Service: Handle customer inquiries related to billing and payments professionally. Provide support and resolution for any billing-related issues or disputes.
• Reporting: Generate and analyze reports on billing and collection activities. Provide insights and recommendations to improve processes and financial performance.

Qualifications:

• Education: High school diploma or equivalent; associate or bachelor's degree in accounting, finance, or a related field preferred.
• Experience: At least 3 years of experience in collections, preferably within the pest control or another similar service-related industry.
• Skills:
  • Strong understanding of billing procedures and collection techniques.
  • Proficiency in Microsoft Office Suite, particularly Excel, and experience with billing software or ERP systems.
  • Excellent communication and interpersonal skills.
  • High attention to detail and accuracy.
  • Ability to handle sensitive information with confidentiality.
  • Analytical mindset with the ability to analyze data, identify trends, and develop actionable insights to enhance performance.
  • Flexibility to work occasional evenings or weekends as needed to support team operations.
• Personal Traits:
  • Organized and efficient with strong problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Professional demeanor with a customer-focused attitude.

Join Urbanex and play a crucial role in shaping positive customer experiences and ensuring the long-term success of our customer relationships and company. Apply your expertise to contribute to the growth and success of Urbanex. Candidates must be willing to complete a background check for this position